Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific.

Job Summary:

We are seeking a proactive, strategic Localization Manager who will be part of the Distribution Operations team in Burbank, CA, and reporting to the Manager of Localization Operations. The Localization team is responsible for the localization of artwork and metadata for all content produced within the USA, and serviced to Disney Streaming Worldwide. This position requires liaison with Disney Domestic and International Teams (Programming, Marketing, DCVI, Operations), dubbing studios & local vendors for material delivery specifications and timelines. The role will require strong collaboration with multiple global teams across the company.

The ideal candidate will have proven experience in localization management to lead the day-to-day requirements for localization operations.  This person will assist in guiding the policies and procedures around metadata and artwork orders, technical specification, reference materials, international timelines, studio outreach, and territory communications. This job requires interface with multiple business units within TWDC; therefore, the candidate must have sensitivity to customer service and a sense of diplomacy. This person will be a point of contact for titles within a specific workflow, overseeing and working with various internal departments, vendors & territory offices to provide order alignment, and working with creative vendors and internal teams toward final delivery of content to Disney Streaming.

Responsibilities:

• Management of various content, including the artwork and metadata localization workstreams.
• The main requirement being to validate and certify readiness, liaising with vendors, supporting the workstream through project management and asset prep facilitation
• Effectively communicate project and title level updates cross-functionally and with our internal and external partners
• Collaborate with internal product and platform technology teams to ensure required delivery systems are appropriately supported
• Creation or adjustment of departmental SOPs
• Financial responsibility for invoice validation and submission
• Responsible for the development of statistical metrics which will enable Senior Management to analyze and act on identified information
• Ability to communicate effectively on a regular cadence to wide audiences on overall project health
• Knowledgeable and realistic when balancing client demands with creative and qualitative integrity.
• Troubleshoot issues and perform root cause analysis to define what happened and how the issue can be avoided/resolved going forward
• Provide timely feedback to Manager on perceived delays or challenges to the defined delivery deadlines
• Perceive and identify patterns that can facilitate resolution to complex problems
• Applies creative and practical solutions for problem solving

Basic Qualifications:

• A minimum of 1-year experience in managing content localization workflow required
• A minimum of 3-years Project management experience in localization
• Extensive knowledge of localization workflows in the entertainment industry
• International Territory/Market experience
• Excellent organizational and multi-tasking skills
• Bachelor’s Degree OR equivalent 5+ years work experience

Preferred Qualifications:

• Digital Media and Distribution experience
• Exposure to developing and implementing ISO 9000 strategies

The hiring range for this position in Glendale, CA is $95,600 - $116,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.