This is an office-based role in our Singapore office.

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney+

The Walt Disney Company’s Direct-To-Consumer and International (DTCI) is a global business segment with the mission of providing consumers around the world access to the content they want most, on the latest platforms, at a time of rapidly evolving consumer habits. Combining the Company’s direct-to-consumer streaming services, Hulu, ESPN+ and Disney+ alongside Disney’s international media businesses, DTCI aligns cutting-edge technology with world-class content and beloved brands to expand the Company’s global footprint and deliver highly-personalized entertainment experiences to diverse consumers around the world.

Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and more. As part of Disney’s Direct-to-Consumer and International (DTCI) segment, Disney+ is available on most internet-connected devices and offers commercial-free programming with a variety of original feature-length films, documentaries, live-action and animated series and short-form content. Alongside unprecedented access to Disney’s incredible library of film and television entertainment, the service is also the exclusive streaming home for the latest releases from The Walt Disney Studios.

About the Role

We are seeking a capable and customer focused intern for the position of Viewer Experience Intern for Disney Streaming covering APAC (excl KR and JP). This individual will report directly to the Viewer Experience (VX) Manager, APAC and will collaborate cross-functionally with the broader Disney Streaming team, the global Viewer Experience team, as well as groups and stakeholders from business units across The Walt Disney Company.

This intern will support the operational performance of our Business Process Outsourcer (BPO) and upcoming exciting product initiatives with a focus on VX. They will focus on improving APAC CS processes to increase operational efficiency, quality and customer KPIs. We require an individual who is highly motivated to bring the best customer experience to our viewers. You possess strong communication and organizational skills, and you are comfortable working in a fast-paced environment autonomously.

Responsibilities:

Operational performance management

• Compile and deliver weekly Viewer Experience performance reports summarizing Business Process Outsourcer (BPO) performance and trending issues for the benefit of stakeholders across the business
• Pull ad hoc issue/ trend specific BPO performance reports as required
• Run weekly check-ins with the BPOs and share business updates as needed
• Take and distribute meeting notes as required

Team collaboration

• Provide daily operational support for BPOs on contact drivers, customer feedback, and identify areas of improvements
• Communicate with Viewer Experience (VX) Teams across the business on BPO pain points
• Collaborate with cross functional Disney Streaming team on product initiatives

Problem solving

• Assist with investigatory work, analysing performance data to identify trends and root causes and reviewing samples of data to pull out specific examples illustrative of particular issues
• Audit and troubleshoot product issues, providing escalations to product and engineering teams as necessary

Internship Requirements:

• Currently an undergraduate pursuing a bachelor's degree
• Still an undergraduate and not yet graduated during the internship period
• Must be available for full-time internship commitment (Monday to Friday, 9am-6pm) between January to June 2027
• Must be available to work on-site throughout the full period of internship
• Indicate your internship availability (start and end date) in your resume
• Indicate your expected graduation date in your resume

*Please apply to this job posting only if you are available for a full-time internship during the stated period. Please note that only shortlisted candidates will be contacted.

Requirements:

• Currently an undergraduate pursuing a bachelor's degree in Business Administration, or a related field
• Self-starter, self-motivation and are always looking for opportunities to improve VX processes
• Strong organizational and process orientation skills; able to plan, meet deadlines, produce workflows and implement processes confidently
• A curious mindset with the ability to think strategically and drive results
• Strong team player with a positive and determined attitude
• Possesses strong interpersonal skills with a high level of enthusiasm in collaborating in cross functional teams.
• Thrive in a high paced environment and adapt quickly to changing priorities; willingness to learn, ask questions, demonstrate resourcefulness and attention to detail, and work with ambiguity
• Excellent written and verbal communication skills
• Excellent time management and multi-tasking skills
• Passionate about customer experience and providing seamless interactions to viewers
• Proficient in Google Suite, MS Office

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.