About the Role & Team  

Disney Entertainment and ESPN Product & Technology  

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.  

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.   

  
Here are a few reasons why we think you’d love working here:  

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.  

Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.   

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.  

Role Summary:  

The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers. The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios.  The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.  

As a Senior Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline.  

• Subject matter and technical expert for supply chain operations  

• Review audio/visual content against strict deadlines  

• Coordinate with external partners to fix content to ensure deadlines are met.  

• Research and normalize metadata  

• Create tracking tickets for assets that need remediation and follow them to completion.  

• Provide technical expertise for content issues with A/V, XML, and timed text  

• Monitor the health of the encoding pipeline and provide technical and operational support.  

• Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner.  

• Update documentation and train team members on procedures.  

• Provide ongoing status of the overall health of the ingest pipeline to senior staff.  

Values  

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day. 

What You Will Do  

Asset Ingest Execution & Content Readiness  

Primary accountability for daytoday ingest operations and ontime content availability.  

• Independently manage the endtoend ingest and review of VOD assets, ensuring content meets technical, metadata, and quality standards prior to release.  

• Validate audio, video, captions, subtitles, and ancillary metadata against platform and partner delivery specifications.  

• Coordinate with internal stakeholders and external content partners to resolve ingest issues and mitigate schedule risk.  

• Maintain accurate tracking and status reporting for assigned content, proactively communicating delays or risks to appropriate teams.  

% of Time = 50% 

Operational & Technical Support of the Ingest Pipeline  

Serve as a technical resource for ingest systems and workflows.  

• Monitor ingest, QC, and encoding systems to identify operational issues, performance degradation, or workflow failures.  

• Provide technical analysis and support for issues related to codecs, packaging formats, delivery methods, and workflow behavior.  

• Review XML/JSON metadata and timedtext assets to ensure downstream compatibility.  

• Collaborate with engineering and platform teams to validate fixes and support production stability.  

% of Time = 20% 

Troubleshooting, Incident Response & Escalation  

Own investigation and resolution of complex content and pipeline issues.  

• Troubleshoot and diagnose complex A/V, metadata, packaging, and playback issues across VOD assets.  

• Create and manage remediation tickets, clearly documenting findings, impact, and resolution steps.  

• Act as an escalation point during operational incidents, ensuring timely triage, accurate communication, and appropriate handoff to engineering or vendor teams.  

• Provide clear, concise status updates during incidents and contribute to postincident reviews and corrective actions.  

% of Time = 20% 

Special Projects & Continuous Improvement  

Contribute to operational enhancements beyond daily execution.  

• Support special projects and operational initiatives as assigned, including workflow changes, partner onboarding, or new format adoption.  

• Participate in testing, validation, or pilot efforts for new tools, systems, or delivery requirements.  

• Provide operational input to crossfunctional initiatives impacting the media supply chain.  

% of Time = 5% 

Training, Documentation & Knowledge Sharing   

Strengthen team capability and operational consistency.  

• Maintain and update operational documentation, runbooks, and troubleshooting guides to reflect current workflows.  

• Support onboarding and training of new team members, sharing subjectmatter expertise and best practices.  

• Serve as a knowledgeable resource for peers, helping resolve questions and reinforce standards.  

• Promote adherence to established procedures, escalation paths, and operational expectations.  

% of Time = 5% 

Required Education, Experience/Skills/Training:  

Basic Qualifications   

• Background in video or film is preferred  

• Strong knowledge of video codecs and encoding  

• Familiarity with video streaming, specifically HLS  

• Understanding of closed captions and subtitles  

• Understanding of XML and/or JSON structure  

• Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs  

• Previous Experience supporting a VOD workflow or Digital Asset Management system  

• Strong organizational skills, must be able to track large scale projects  

• Strong multi-tasking abilities and attention to detail  

• Strong communication skills  

• Ability to work independently with minimal guidance