Premium Services provides a myriad of curated access opportunities & experiences for our high affinity Disney Guests. As the Premium Services Experience Design & Delivery Manager, you will design and deliver membership experiences and events for Club 33. You will focus on providing elevated experiences to enhance and drive value to Premium Services experiences.

To deliver on the brand promise of membership and resident experiences, the Premium Services Event Design & Delivery Manager must draw on the Disney Legacy and the history of Walt Disney World while strategically planning detail-oriented and compelling experiences. In addition to celebrating the legacy of the company, the Premium Services Event Design & Delivery Manager also will be responsible for forward-facing awareness and new experiences integration into membership event planning. The Premium Services Event Design & Delivery Manager works with numerous teams across WDW, including the Disney Event Group, Park Operations, Resort Operations, Merchandise, Consumer Products and the Premium Services leadership team, and must be able to influence across various stakeholders. This role manages and develops one direct reports who help coordinate and deliver extraordinary moments.

The Club 33 Event Design and Delivery Manager will report to the Club 33 Member Experience Director. 

This is a full-time role.

What You Will Do

• Develop a multi-year event slate that supports the event strategy for Club 33

• Work with internal and external partners to develop unique moments that add experience equity to the value of a Club 33 Membership

• Innovate year-over-year experiences to drive Member satisfaction in an established repeat audience

• Establish ongoing relationships with multiple internal operational and business partners to remain top of mind in establishing events related to new experiences

• Partner with lounge operations, including culinary, to create in-lounge experiences that drive lounge attendance and revenue

• Oversee event pricing, budgets, and profitability to align with business objectives.  Develop and track event budgets displaying strong financial decision-making 

• Partner with Merchandise, Business Affairs, and procurement to establish event-driven merchandise and/or giveaways when appropriate

• Plan travel trips coordinating with internal and external partners to create destination experience outside of the Walt Disney World berm. 

• Present event plans to senior Premium Services and, when appropriate, executive leadership

• Manage contracts, room blocks, food and beverage, audio visual, entertainment, transportation, and all logistics for event delivery

• Partner with Premium Services communications and registration logistics to communicate events and establish registration guidelines

• Develop partnerships and work with all team members in the organization

• Creative in approaching problems across multiple teams in creative ways to achieve desired outcomes

• Coach and provide developmental opportunities for Premium Services Event Coordinator

• Find unique ways to connect with members near and far through experience variety and technology solutions

Qualifications & Skills

• 3+ years of direct leadership experience

• Experience with event planning, event services, or Catering operations

• Experience with Walt Disney World operations and procedures

• Experience leading workflow and project budgets

• Experience conducting planning sessions and managing timelines

• Experience building relationships with both clients and partners

• Experience developing partnerships and collaborating with team members

• Experience handling confidential and sensitive information with professionalism, discretion, and sound judgment

• Experience influencing others and driving teams to produce results

• Experience with technology platforms necessary to plan & operate events

• Experience with both verbal and written communication

• Experience presenting and public speaking

• Ability and willingness to travel domestically and/or internationally

• Ability and willingness to work flexible hours, including holidays and weekends

Preferred Qualifications & Skills

• Experience mentoring direct and/or indirect reports

• Experience in a luxury resort or with private membership club operations

• Strong knowledge of the Walt Disney Company (both historic and current state)

• Experience in communications, marketing, or event sales

• Experience being on camera and/or hosting events

• Experience in food and beverage, production, and/or event enhancements

Education

• High school diploma or equivalent is required

• Associate's degree or beyond is preferred

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The hiring range for this position in Lake Buena Vista, FL is $83,000.00-$111,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.