Disney Experiences Technology is seeking a Sr Business & Information Analyst to support two critical functions across our parks and commerce technology ecosystem: Launch Readiness and Continual Service Improvement. 

This role is designed to provide leadership and execution capacity across major launch planning, command center readiness, Problem Management, operational performance analysis, and availability improvement efforts. The ideal candidate brings a strong background in high-velocity theme park or hospitality environments, excels at turning operational data into action, and is equally comfortable leading structured improvement workstreams and supporting major day-of launch operations. 

This position will play an important role in improving service performance, increasing launch readiness, and strengthening on-site partnership with Disneyland Resort (DLR) through boots-on-the-ground support in Anaheim. 

What You’ll Do: 

This role supports two teams critical to Site Operations success: Continual Service Improvement (CSI) and Launch Readiness. 

Continuous Service Improvement 

• Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives 

• Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization 

• Analyze operational data, service trends, incident patterns, and KPI performance to identify opportunities to improve system health and overall organizational availability 

• Translate findings into actionable recommendations and help drive implementation through cross-functional alignment 

• Help design and build dashboards, reporting views, and executive-ready summaries that help teams monitor performance and prioritize action 

• Provide support for CSI initiatives focused on service availability, operational excellence, and measurable process improvement 

Launch Readiness 

• Provide Launch Readiness support for planning and execution for major initiatives, including project rollouts, product launches, attraction openings, and land openings 

• Serve as a strategic on-site resource in Anaheim to build strong working relationships with site partners and help ensure launch planning and support are aligned to operational needs 

• Support the development of launch plans, readiness runbooks, break glass scenario documentation, and command center planning 

• Provide on-site support for major launch command centers, including real-time coordination, issue triage support, and leadership presence during critical events 

• Help create repeatable launch readiness processes, templates, and mechanisms that improve consistency and execution quality over time 

Required Qualifications & Skills: 

• Minimum 5+ years of experience in a high-velocity theme park, hospitality, or other operations environment 

• Significant ITSM experience, including processes and tools for management of Incidents, Problems, Changes, and Release Management. 

• Proven experience analyzing operational data and translating findings into recommendations that resulted in measurable process or performance improvements 

• Experience with Lean, Six Sigma, and continuous improvement methodologies, including facilitating cross-functional brainstorming and synthesizing and prioritizing recommendations 

• Experience driving major initiatives such as project rollouts, product launches, attraction openings, or land openings 

• Experience building or using dashboards and reporting tools such as Power BI, Tableau, and other analytics platforms 

• Strong ability to influence cross-functional teams and drive alignment in complex, fast-paced environments 

• Excellent written and verbal communication skills, with the ability to tailor communication to technical, operational, and executive audiences 

• Strong organizational skills and the ability to manage multiple initiatives simultaneously 

Preferred Qualifications 

• Experience within Disney Experiences, Disney theme parks, or closely related hospitality and operations environments 

• Experience supporting technology operations for parks, commerce, point of sale, booking, or guest-facing systems 

• Experience participating in incident response, command center operations, or day-of launch leadership 

• Familiarity with service availability metrics, operational KPIs, and structured problem-solving techniques 

• Experience creating executive-level reporting and business cases for operational improvement investments 

Required Education 

• Bachelor’s degree in a relevant field of study and/or equivalent work experience. 

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