The Merchandise HOH (Heart of House) Lead Cast Member is responsible for providing direction to Cast Members in their group, operation, or function and may perform the same duties as other Cast Members. You’ll play a vital behind-the-scenes role in creating magical experiences for Guests and supporting fellow Cast Members. This position focuses on efficient inventory movement, stockroom organization, and replenishment of merchandise to the sales floor, all while upholding the highest standards of guest service and teamwork.

Location: Disney Character Warehouse, Tampa Premium Outlets in Tampa, FL

Responsibilities:

• Serve as an extension of leadership by supporting daily operational needs, including all duties and responsibilities of the Merchandise Sales Assistant
• Hold responsibilities, including opening, closing, and securing the location
• Lead and manage Cast Members on a day‑to‑day basis to ensure smooth operations and consistent guest service
• Assist with monitoring Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS 
• Sets priorities and manages time effectively and efficiently
• Represents the Disney Brand, leading by example to provide Guests with Magical Experiences 
• Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs
• Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
• Tailors their approach to each Guest and learns quickly when facing new requests or challenges, using information to find solutions remembering the Most Important Policy and to always put the Guest first
• Assists Store Management team to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
• Ensures integrity of the brand by monitoring and maintaining Disney Look guidelines and standards of behavior
• Processes delivery in a fast and accurate manner following all guidelines and achieving process goals 
• Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks
• Unload inventory from delivery trucks and transfer items to designated stock areas following FIFO (First In, First Out) inventory practices
• Maintain clean, organized stockrooms, ensure merchandise is replenished on the sales floor, and reset displays as needed
• Operate equipment such as electric pallet jacks, forklifts, bailers, and high-reach tools (training provided); may drive company vehicles
• Handle cash transactions and operate point-of-sale systems
• Demonstrate flexibility and strong memory skills to follow verbal instructions

Basic Qualifications:

• Must be at least 18 years of age 
• Must have a valid U.S. driver's license
• Job may require lifting boxes that weigh up to 45 lbs.
• Physical role requiring lifting, pushing, pulling, bending, twisting, standing, climbing, walking, and kneeling
• Comfortable working in indoor and outdoor environments, adapting to various weather conditions
• Must be receptive to high level of Guest Interaction in a fast-paced environment
• Cast members may be required to handle cleaning chemicals and supplies
• Written and verbal communication skills in English
• Full Time requires full availability for any shift, seven (7) days per week, including nights, weekends, and holidays

Preferred Qualifications:

• Prior warehouse or stockroom experience is a plus

Additional Information:

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

The pay rate for this Role in Florida is $21.10 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.