Manager, Software Engineering
Job Summary:
Job Summary:
At Disney Experiences Technology, we design and deliver more than 400 digital and physical products that bring Disney stories to life in unexpected ways. From theme parks and resorts to cruise ships and beyond, our global team of technologists, designers, and innovators creates seamless, immersive experiences that delight millions of Guests and Cast Members around the world.
The Disney Signature Experiences and Data team delivers innovative technology solutions across Disney Cruise Line, Disney Vacation Club, and our global tour businesses. We support Guest and Crew experiences at sea, enable commercial growth through digital platforms, and lead the segment’s data strategy. With a strong focus on reliability, scalability, and strategic expansion, we build the systems that support immersive experiences and unlock new opportunities for growth.
Disney Cruise Line – This role is on the Disney Cruise Line team, which delivers shipboard Guest and Crew systems, commercial platforms, web and app experiences, and infrastructure operations that support seamless journeys at sea.
The Manager, Software Engineering will report to the Sr. Manager, Software Engineering.
About The Role & Team:
This role will manage part of the Disney Cruise Line Mobile Navigator and supporting services. The engineering team covers multiple disciplines from mobile development, web development to backend services and database support and the manager needs to have experience those areas. The team develops custom solutions for deployment to the cloud and on-premise data centers on the ships.
The candidate must possess the ability to share and communicate ideas clearly, both orally and in writing, to business sponsors and partners, technical resources, and executives, in clear concise language that is the effective for each respective group.
The Manager must be able to manage competing priorities between Capital and Expense initiatives including application stability (incidents), security vulnerabilities and remediation, problem solutions and new business capabilities. An ability to balance technology and business priorities is key for this role.
What You’ll Do:
Oversee finances and budgets in MyPPM, ensure accurate billing processes, and contribute to forecasting and accrual processes to maintain financial integrity and support organizational objectives
Manage an engineering team responsible for analyzing, designing, programming, debugging, and enhancing software solutions used in various computing environments
Supervise delivery optimization of large-scale or sophisticated software programs and systems, collaborating multi-functionally to align with business goals and timelines
Coordinate, evaluate, and lead external vendor relationships, acting as the key point of contact, and ensuring contractual obligations are met
Proactively find opportunities for technology optimization and efficiency improvements, driving innovation and scalability
Craft and build a roadmap for delivering a world class support model and ensure ongoing health and performance of technology solutions
Review, augment, and build critical metrics for responsible systems, using visualization tools
Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope
Proactively track and assess emerging technologies across the industry to inform strategic decision-making and recommendations
Required Qualifications:
Minimum 8 years of related work experience
Excellent communication and leadership abilities, to ensure effective growth and development of team
Deep understanding of Object-Oriented Analysis, Design and Development
Experience with software delivery lifecycle, including web and mobile application development, backend service development, and multi-vendor environments
Experience with Java/J2EE architectures and cloud-based architected systems and platforms (i.e. AWS, Google Cloud, Azure) along with on-premises architectures for ship deployments.
Experience leading and recruiting technical teams, including software engineers, system and platform engineers, software architects, and technical project managers
Experience with Agile development approaches
Proven experience in monitoring, supporting, and improving application availability and reliability
A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors
An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging
Authority in monitoring and production support for mobile and backend services, applying expertise to drive the development and implementation of data solutions to provide visibility into guest experiences
Preferred Qualifications:
Ability to assist the engineering team architect, deliver and troubleshoot code when necessary
Previous experience in the cruise line industry
Experience implementing AI/GenAI to increase efficiency in development and production support
Required Education:
Bachelor's or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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