Manager, Site Reliability Engineering (Cloud & On-Prem)
Job Summary:
Job Requirements
Job Description
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands, with a focus on Disney Signature Experiences (DSE) — including Disney Cruise Line (DCL), Adventures by Disney (ABD), National Geographic Expeditions, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for technology & digital-led initiatives supporting Disney Signature Experiences (DSE), with a specific focus on global operations spanning shipboard and shoreside systems, guest-facing applications, and Cast Member and crew operational tools across international itineraries and time zones.
This role sits in the Infrastructure and Technical Operations organization within Disney Signature Experiences (DSE), overseeing both Site Reliability Engineering and Systems Engineering functions. It works closely with global operations teams, shipboard IT, and Cast Members across DSE, as well as partner teams across Disney Experiences (DX).
The Manager, Site Reliability & Systems Engineering will report to the Sr. Manager, Site Reliability Engineering, Infrastructure and Technical Operations.
About the Role & Team
The Manager will lead a team of Site Reliability Engineers (SRE) supporting Disney Signature Experiences (DSE) global technology operations. This team is responsible for the reliability, availability, observability, and infrastructure supporting guest-facing and operational systems across shipboard and shoreside environments.
This leader will manage and develop a diverse technical team while partnering with Infrastructure and Technical Operations, Security, Software Engineering, Product Management, and other Disney Experiences teams to support 24/7 global operations.
What You'll Do
- Lead, develop, and grow a high-performing team of Site Reliability and Systems Engineers, including hiring, onboarding, performance management, career development, and succession planning.
- Oversee 24/7 monitoring, observability, reliability, and systems engineering across shipboard, shoreside, and guest-facing technology environments.
- Lead the design, provisioning, and support of infrastructure across both on-premises datacenters and cloud platforms.
- Advance Observability, DevOps, automation, and Site Reliability Engineering practices across DSE.
- Oversee infrastructure and platforms supporting web and mobile applications, POS systems, payments, reservations, safety systems, and order management.
- Drive infrastructure automation, CI/CD pipelines, telemetry, monitoring, and highly reliable systems that support global operations.
- Oversee Kubernetes, operating systems, databases, network infrastructure, and related technologies.
- Partner with shipboard and shoreside teams to maintain technology reliability across international locations and time zones.
- Manage team budgets, forecasting, billing, and related financial processes.
- Support technical planning, estimation, and strategic technology recommendations while ensuring alignment with enterprise standards and business priorities.
Required Qualifications
- 8+ years of related technology experience.
- Proven experience leading and developing technical teams, including hiring, performance management, coaching, and career development.
- Demonstrated experience supporting and managing both on-premises and cloud-based infrastructure. Candidates must be comfortable working across both environments.
- Strong experience with Site Reliability Engineering, observability, DevOps, automation, and highly available systems.
- Experience supporting global and/or 24/7 technology operations across multiple locations and time zones.
- Experience with CI/CD technologies such as GitLab, AWS CodeBuild, CodeDeploy, CodePipeline, and/or Azure DevOps.
- Experience with infrastructure automation and configuration management tools such as Terraform, CloudFormation, Ansible, and Chef.
- Working knowledge of Kubernetes, Rancher, VMware, and infrastructure provisioning.
- Experience supporting SQL and Oracle technologies.
- Strong knowledge of web technologies, source control, and enterprise infrastructure.
- Strong communication, people leadership, and change-management skills.
- Commitment to building a collaborative, inclusive, and high-performing team culture.
Required Education
- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Electrical/Electronics Engineering, a related field, and/or equivalent work experience.
Preferred Qualifications
- Deep understanding of container and server architectures across on-premises and cloud environments.
- Experience with AWS and/or Google Cloud Platform (GCP).
- Experience supporting cruise line, maritime, travel, or hospitality technology operations.
- Experience managing cross-functional and/or globally distributed technical teams.
- Familiarity with ITIL or related IT service management frameworks.
- Relevant certifications in AWS, Azure, GCP, VMware, Kubernetes, Terraform, Red Hat, Ansible, Datadog, Splunk, Grafana, or related technologies.
Preferred Education/Certifications
Relevant technical certifications are preferred, including:
- AWS Solutions Architect, SysOps Administrator, or DevOps Engineer
- Google Cloud Professional Cloud Architect or Cloud DevOps Engineer
- Microsoft Azure Administrator, DevOps Engineer, or Solutions Architect
- CKA, CKAD, or CKS
- HashiCorp Terraform Associate
- Red Hat RHCE or RHCSA
- Relevant observability certifications such as Datadog, Splunk, or Grafana
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Disclaimer
PAY TRANSPARENCY
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
To learn more about Disney's guidelines on the use of AI for candidates, click here.
is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
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