Retail Ops & Store Services Manager

工作 ID 10137086 地點格倫代爾, 加利福尼亚州, 美國 有意工作的公司 Disney Store 日期已公佈 Dec. 10, 2025

申請

工作概要:

At Disney Consumer Products, we inspire imagination around the world and are committed to creating happiness for families and fans by bringing captivating, inspiring, and inclusive products into their daily lives. From toys to t-shirts, console games, books, and more, our team brings our beloved brands and franchises into the lives of families through products and experiences that can be found worldwide, such as the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney Store locations around the world.

We’re seeking a Retail Operations & Store Services Manager to oversee store services and facilities, including coordination with external vendors and consultants, ensuring high-quality support for 20 outlets, 2 flagship locations, and field teams throughout North America. This role is also responsible for safeguarding and sustaining the ongoing functionality of store environments, the structural integrity and services of store locations, as well as the maintenance of fixtures and fittings in compliance with established standards, including health and safety requirements for guests, team members, and visitors.

You will report to the Senior Manager – Disney Stores, North America.

This is a Full-Time role.

What You Will Do:

Collaborate with line managers, peers, end users, and other stakeholders to assess and customize Maintenance and Repair programs or policies, ensuring superior internal Guest Service and productive relationships.
Adhere to budgetary requirements while providing a safe estate supported by robust maintenance services for Store teams.
Document and oversee the communication process for all maintenance requests, proactively identifying and forecasting challenges, risks, and opportunities.
Evaluate Store maintenance and repair needs in accordance with existing construction warranties and contractual obligations.
Identify and engage contractors, consultants, and suppliers; negotiate service agreements and contracts and monitor performance standards.
Lead the team by establishing clear commitments, methodologies, and expectations to drive effective management.
Foster a positive work environment, demonstrate integrity, embrace change, and represent Disney Retail with professionalism.
Build and maintain strategic relationships with key partners, including Store Operations, Retail Field Team, Real Estate, Store Design and Construction, Finance, Health and Safety, Brand and Image, Information Systems, and Loss Prevention.

Required Qualifications & Skills:

3-5 years of experience in an office and professional setting.
Skilled in resolving maintenance and service issues.
Experience managing multiple projects on time and within budget.
Familiar with brick-and-mortar retail environments.
Team management or support experience.
Construction process and service knowledge preferred.

Education:

Bachelor's Degree or equivalent experience.

This position is located in Glendale, CA.

Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The base salary for this position in Glendale, CA is $91,000.00-$121,900.00. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Store:

Disney Store 及 shopDisney 是 Disney Parks、Experiences and Products的零售銷售部門，亦是 The Walt Disney Company (NYSE:DIS)及其聯營公司的業務部門，將 The Walt Disney Company 的品牌擴展至商品領域。在北美洲、歐洲、日本和中國的 Disney Store 及 shopDisney 為 Disney 所擁有並由其與營運。Disney Store 及 shopDisney 售賣包括獨家產品系列在內的優質產品與書籍，為主要娛樂提案及 Disney、Pixar、Star Wars、Marvel 和 National Geographic 的人物作支援及宣傳。shopDisney.com 是適合所有年齡層顧客的美國電子商貿熱點，提供一系列來自 Disney 及授權商的最佳精選產品、全球系列及合作計劃，其中包括時尚服飾及配飾、玩具、家居及收藏品。Disney Store 及 shopDisney 為客戶呈獻的魔幻購物體驗，只能在 Disney 這個世界一大成功娛樂公司中找到。目前北美洲、日本、中國與歐洲均設有 Disney Store，還設有以下網上商店：www.shopdisney.co.uk、www.shopdisney.de、www.shopdisney.es、www.shopdisney.fr、www.shopdisney.it 和 www.disneystore.co.jp 。如欲了解詳情，請在 www.facebook.com/shopDisney、www.instagram.com/shopDisney 及 www.twitter.com/shopDisney 上關注我們

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Store USA, LLC，其所屬的業務部門是 Disney Store。

Disney Store USA, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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