Theme Park Duty Manager

工作 ID 10140255 地點安那罕, 加利福尼亚州, 美國 有意工作的公司 Disneyland Resort 日期已公佈 Jan. 21, 2026

申請

工作概要:

The Theme Park Duty Manager is accountable for the daily Guest and Cast Member experience delivered by the overall operation and is charged with protecting the heritage and traditions of the property. The Theme Park Duty Manager is expected to monitor the "pulse" of the operating day and has authority to make on-the spot decisions to support the business. In the event of an incident, the Theme Park Duty Manager assumes the overall role of scene leader, becoming the critical link between internal and external partners in coordinating incident response and recovery on behalf of senior leadership. During normal operation, the Theme Park Duty Manager is expected to provide overall cross-functional leadership influence via feedback, mentoring, and collaborative input.

Position Responsibilities:

Provides On Stage Duty Manager coverage, regularly working a variety of times of day on a pre determined coverage schedule which includes early mornings and late nights, in all weather conditions, with variable days off.
Acts as single point of contact and point of integration for daily operations, including facilitating park-wide communication to groups, understanding, and communicating park-wide conditions for senior leaders, and in response to emergency and critical incidents.
Fosters an environment supporting the delivery of the Five Keys and models the Disney Leader Basics. Serves as a leader and teacher of excellence in safety, courtesy, show, efficiency, and inclusion.
Communicates a compelling vision that inspires exceptional Guest and Cast service, translating, and integrating that vision into operational processes.
Demonstrates behaviors and actions that contribute to an exceptional Guest and Cast experience, driving innovation and optimization.
Serves as a change agent to integrate processes, remove barriers and align performance goals.
Granted level of authority to make decisions for immediate area operational needs, that may be outside the scope of normal day-to-day operations, chiefly in the absence of senior leadership.
Acts as coordinated incident commander representing senior leadership, and champions overall operational emergency preparedness.
Demonstrates an understanding of which situations and incidents may be sensitive from a media or public relations standpoint, including an understanding of broader impacts of day-to-day decisions. Serves as a caretaker of the Disney brand.
Completes reporting and documentation necessary to protect the Company's assets and interests.
Represents Operations in interactions with senior leaders, project partners, and leaders from other lines of business.
Provides support to operational leaders requesting input on day-of decisions regarding Cast performance issues.
Understands how to leverage the history and heritage of the Disneyland Resort to drive innovative business solutions.

Basic Qualifications:

Minimum 5 Years operations leadership experience.
High level of interest in and experience with Disney Theme Parks and Resorts.

Proven strength in partnering and teamwork.
Able to convey information clearly and concisely, and in complex situations.
Experienced in Guest-facing operations and skilled at Guest service recovery.
Strong networking skills and ability to collaborate at multiple levels.
Self-motivated and able to find creative solutions to challenges.
Proven success leading a diverse Cast, including experience with recognizing and correcting performance in union and non-union environments.
People-oriented team player with desire to find positive paths to success for people and processes.
A self-developer with ongoing desire to learn and grow as an operational leader.

Required Education:

Bachelor's degree related to business, hospitality operations, organizational leadership, or equivalent work experience.

The hiring range for this position in California is $87,100.00-$116,800.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disneyland Resort:

當時，Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕，他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後，Disneyland Resort 接待了超過 8 億位客人，擴展至大約 500 英畝，涉及方方面面，成為世界級的家庭度假勝地，擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物，名為 Downtown Disney District。組合創造力、技術和創新，度假村將講故事帶到新高度，每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Disneyland Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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