Sr Systems Analyst
工作概要:
About the Role & Team
If you are reading this, we can guess two things about you: You love bringing technology to people, and you want an opportunity to make magic with the Disney Experiences team. In a day at work, you may attend meetings to improve processes around the globe, troubleshoot integrations with the teams around safety systems and ride control systems, and gather requirements for new location requirements at new attractions.
As a Sr. Systems Analyst, your primary responsibility is to provide on-site support, training, troubleshooting, implementation and development as related to the asset management system (Maximo). Other responsibilities will include process support for the Worldwide Safety, Health, Engineering & Sourcing (WSHES) organization systems and technology.
You will report to the Sr Mgr-FOS System Reporting & DLR System Processes.
What You Will Do:
Managing project tasks for the deployment of Maximo related application across mobile and desktop environments
Facilitate training for supported systems with users at all levels
Assist users through training and knowledge sharing to enhance understanding and capabilities
Communicate system impairments, outages, and resolution to the user community
Grow team analysts through mentorship, sharing of best practices, and documenting solutions
Troubleshooting general systems maintenance tasks (i.e., creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)
Identify and seek resolution to issues at all application/network/interface/technology/database levels of supported services
Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)
Working a variety of shifts to support deployment schedules
Proven ability to work independently with minimal supervision
Automate internal processes and increase the efficiency of recurring tasks
Guiding strategic initiatives for team analysts as Subject Matter Expert
Required Qualifications & Skills:
Proven Database experience utilizing SQL/Oracle query language, including writing complex queries
Self-starter with the ability to identify gaps/needs and work to improve/resolve through necessary channels
Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time
Strives to achieve high customer service satisfaction
Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness
Detail-oriented with solid communication skills
Demonstrated partnering skills with local and distributed work teams
Flexibility to adapt to changing priorities in a dynamic environment
Provide after hours on-call support for the client group in a team rotation
Ability to be flexible with work schedule, including weekends and holidays
Comfortable with facilitating/speaking with small to large groups in meeting and training environments
Demonstrated problem solving skills, as well as continuous improvement process skills
Ability to analyze business solutions to recommend efficient technical needs
Preferred Qualifications & Skills:
Business Objects, Snowflake, Tableau or other reporting and data management experience
Experience in Enterprise Asset Management (particularly Maximo)
Experience with evaluating code based solutions (Java, Python, .Net)
5+ years supporting technology implementations/customer support
Education:
Bachelor’s degree in Computer Science or technology related field, or equivalent experience.
Preferred Education:
Facilities Management certifications
ITIL Foundation certifications
Agile project management certifications
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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The hiring range for this position in California is $105,100.00-$140,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
關於Disneyland Resort:
當時,Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕,他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後,Disneyland Resort 接待了超過 8 億位客人,擴展至大約 500 英畝,涉及方方面面,成為世界級的家庭度假勝地,擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物,名為 Downtown Disney District。組合創造力、技術和創新,度假村將講故事帶到新高度,每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.,其所屬的業務部門是 Disneyland Resort。
Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。
就業申請的殘疾便利安排
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
遇到技術問題?查看常見問題以尋求協助。
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