Senior Event Operations Director

工作 ID 10149202 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 May 11, 2026

申請

工作概要:

About the Role & Team

The Senior Catering Operations Director leads the catering operations teams that execute all convention and group activity across all Catering regions, including resorts, theme parks, water parks, and Disney Springs, delivering excellent customer and client satisfaction. The role executes strategic and tactical initiatives that support the annual business plan and partners closely with Finance to evaluate revenue, profitability, and capital planning. This position regularly engages with external clients and internal partners to build, manage, and enhance key relationships within the Group and Convention business.

The Senior Catering Operations Director will report directly to the Director of Catering Food & Beverage.

This is a Full-Time role.

What You Will Do

Execute strategic and tactical initiatives that support the annual business plan
Partner with Finance to ensure appropriate revenue and profitability metrics are used to evaluate the business and develop the annual Capital Planning budget
Manage guest and client standards and measurements to ensure consistent, world-class service
Interact regularly with external clients and internal partners to create, manage, and enhance key Group and Convention business relationships
Serve as an active member of the Walt Disney World Catering Line of Business Leadership Team
Oversee and lead salaried and hourly O&T Cast Members across catering operations
Lead implementation of operating policies and procedures, food safety compliance, and regulatory compliance
Optimize financial performance through effective labor and expense resource allocation
Support inventory management to meet financial and client requirements
Lead and manage process improvement initiatives, including root cause analysis and project management
Work various shifts within a 24/7 operation, including weekends and holidays

Required Qualifications & Skills

5+ years experience in Catering, Conventions, or other relevant event or Food & Beverage operations
Proven inspirational leadership experience with the ability to develop and succession-plan high‑performance salaried and hourly teams
Strong understanding of Food & Beverage catering logistics, menu design, food and beverage quality assurance, and food safety
Ability to optimize financial performance through efficient labor and expense management
Experience developing financial forecasts and budgets, with the ability to interpret financial results
Strong knowledge of inventory management practices
Ability to influence thinking and apply complex strategies
Strong understanding of the STCU contract
Experience leading process improvement projects and applying root cause analysis methodologies
Strong knowledge of quality measurements and project management
Excellent written and verbal communication skills
Exceptional relationship‑building skills with the ability to partner cross‑functionally at all levels
Strong attention to detail
Proficiency with email, Microsoft Word, Excel, and PowerPoint
Ability to understand emerging and current technologies supporting group business lines

Preferred Qualifications

Proven career experience within the Group and Convention business or industry
Knowledge of Walt Disney World and The Walt Disney Company organizational structure
Experience managing process improvement projects

Education

Bachelor’s degree in Hospitality, Business Administration, or equivalent experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The hiring range for this position is Lake Buena Vista, FL is $132,600.00-$177,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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