Job Requirements

About the Role & Team

At Disney Theatrical Group, we bring Disney stories to life on stages around the world, creating unforgettable theatrical experiences for our audiences. Our Retail team plays an important part in extending that experience beyond the performance itself, connecting guests with our productions through thoughtfully presented merchandise and exceptional Disney service.

We are looking for an Assistant Retail Manager to support merchandise operations across Disney Theatrical Group’s London productions. Working closely with the Retail Manager, you will help lead our theatre-based merchandise teams, drive sales performance and ensure our guests receive an outstanding experience every time they visit us.

This is a hands-on leadership role where you will support and develop Supervisors and Merchandise Cast Members, maintain high operational standards and help identify opportunities to improve sales, profitability and efficiency. You will also deputise for the Retail Manager when required, giving you the opportunity to take ownership across all areas of the retail operation.

This is a fixed-term contract, anticipated to run for approximately 12 months. This role is predominantly based at our London theatre venues during show days and performance times, with occasional time in the office. Flexibility to work mornings, matinee and evening performances, weekends and holidays will therefore be an important part of the role.

You’ll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

• Support the day-to-day running of merchandise operations across our London productions, helping to deliver sales targets, operational excellence and exceptional guest service.
• Maintain a visible leadership presence on the sales floor, leading by example through active selling, strong product knowledge and guest engagement, including supporting registers when needed.
• Support, coach and develop Supervisors and Merchandise Cast Members, helping to create an inclusive, collaborative and engaging environment where everyone can do their best work.
• Work with the Retail Manager to establish and monitor sales goals, analyse performance and identify opportunities to grow revenue and profitability.
• Support visual merchandising across our retail locations, ensuring displays, kiosks and fixtures reflect Disney brand standards, helping to create an engaging retail experience while supporting new product launches and promotional activity.
• Help oversee inventory and stock management, including deliveries, replenishment, storage, audits and controls designed to minimise shrinkage and product loss.
• Maintain accurate sales, payroll and inventory reporting, supporting payment processes, reconciliations and other financial and operational controls.
• Support recruitment, onboarding, training, performance management and ongoing development of the merchandise team.
• Build strong relationships with theatre management, production teams and corporate partners, helping to resolve operational, inventory and guest-service issues quickly and effectively.
• Fully deputise for the Retail Manager when required, taking responsibility for the smooth running of the retail operation and supporting the team across all business areas.

Required Qualifications & Skills

• Strong experience within retail management, retail supervision or retail operations in a fast-paced, guest or customer-focused environment.
• Experience supporting, coaching and developing sales teams, with the confidence to provide clear direction and feedback.
• A commercial mindset and experience contributing to sales and profitability goals.
• Experience with inventory control, stock management, payment processes and day-to-day retail operations.
• Experience supporting recruitment, onboarding, training or performance management.
• Confidence using point-of-sale systems and reporting tools, alongside Microsoft Outlook, Excel and Word.
• Strong organisational and prioritisation skills, with the ability to balance multiple operational demands.
• Excellent communication and interpersonal skills, with a collaborative and inclusive approach to working with others.
• Strong analytical and problem-solving skills, with the ability to use sales and operational information to identify opportunities and recommend improvements.
• Flexibility to work in line with theatre performance schedules, including mornings, matinees, evenings, Saturdays, Sundays and holidays as required.
• Ability to safely undertake the physical requirements of a theatre retail environment, including lifting items weighing up to approximately 50 lbs/23 kg when required.
• A commitment to Disney values, professionalism and delivering an outstanding guest experience.

Preferred Qualifications

• Experience in visual merchandising and creating engaging, commercially effective retail displays.
• Experience within theatre, live entertainment, events or another comparable guest-focused environment.
• Previous experience within an Assistant Manager or supervisory retail position.

The Perks

• 25 days annual leave
• Private medical insurance and dental care
• Complimentary admission to eligible Disney Theme Parks, giving you the opportunity to experience the magic we create and make memories of your own. Admission is subject to availability, capacity restrictions, applicable rules, block-out dates and eligibility requirements.
• Access to a wide range of Disney discounts on Disney merchandise, Disney Food & Beverage, Disney Resort Hotels, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions and more. Offerings are subject to availability and may be seasonal, and subject to applicable rules, restrictions and eligibility requirements.
• Excellent parental and guardian leave
• Employee Resource Groups, including WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability and neurodiversity-focused group ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA).

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The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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