Lead Systems Engineer – Infrastructure Operations and Device Management

工作 ID 10122668 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Jun. 18, 2025

申請

工作概要:

The Lead Systems Engineer will be part of a team focused on device management and operational support for our Disney Cruise Line ships, private islands, and on-site offices and locations. The engineer will provide expert technical support for endpoints including, but not limited to PCs, MacOS, Android, iOS, Linux, printers, antennas, and much more. This role will also include travel to ports around the U.S. and internationally to assist in supporting ship operations, and to other Disney sites and locations for project work.

Experience in centralized management of PCs and mobile devices in a large enterprise environment is required. Travel requirements vary based on ship itinerary schedules but may be as much as 10 - 15% at peak times.

This is a “hands-on” Engineer who enjoys planning, creating and field-testing real-world enterprise solutions. We seek a forward-thinking team lead who is passionate about delivering quality products and services and enjoys working closely with business partners on both strategic and tactical challenges. Candidate should have excellent verbal and written communication skills, and be able to work independently as a self-starter, utilize good time management skills, and function well within a diverse team.

Primary Responsibilities

Lead the oversight, management, and maintenance of our PC, mobile infrastructure and/or shipboard systems and servers, ensuring optimal performance, security, and user satisfaction.
Research and PoC next generation technologies for long term planning and evolution of our infrastructure and endpoint strategies.
Lead special project efforts such as PC refresh, mobile device lease management, and new build imaging and deployments, including but not limited to budgeting, procurement, and vendor management.
Partner with application teams to ensure endpoint management is involved early and often in major releases, that security is considered and implemented, and that appropriate device testing is performed and signed off on.
Lead efforts to expand automation and desired state configurations in the Infrastructure Ops space
Act as point person for security and compliance initiatives such as PCI audit, findings remediation, and pen testing.
Additional Tasks such as image, install, configure, and manage shipboard endpoints, package and distribute software applications, device collection, support new users and groups in active directory, and other duties as assigned
Provide on-site and remote technical support for applications and hardware on our ships and on-shore locations
Warehouse logistics including processing equipment repairs and shipping project hardware
Travel to remote ports to setup embarkation equipment and provide training and technical support (up to 10%)

REQUIRED

Must have 7+ Years extensive experience or training in IT, technical support, hardware management and/or computer systems engineering
Bachelor’s degree in IT, Computer Science, Hardware Management and/or computer systems engineering or equivalent experience
Must be experienced Microsoft Endpoint Configuration Manager administrator
Must have experience centrally managing Windows devices in a large enterprise environment leveraging MECM (SCCM)
Strong knowledge of Windows, MacOS, Android and iOS operating systems
Must have 5+ years of experience using scripting skills to automate tasks (Powershell, YAML, Python, other)
Self-starter with ability to take initiative and balance multiple priorities with minimal direction
Travel between multiple Orlando locations and Port Canaveral with personal vehicle
Hands on experience with hardware installations such as PCs, cabling, peripherals. etc
Demonstrated strong communication, design skills, both verbal and written
Familiarity with Confluence (or other documentation/wikis)
Able to diagnose simple to complex system and process problems.
Exceptional troubleshooting methodology

PREFERRED

Industry certification in Windows, MacOS, Android and IOS.
Proven MacOS, IOS and Android experience strongly preferred.
Familiarity with ServiceNow, Jira, or other Ticketing tools
Demonstrated experience with:
- AirWatch / WorkSpaceOne (Strongly preferred)
- JAMF
- Ground Control
- Ansible / AWX

#DISNEYTECH

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC，其所屬的業務部門是 Disney Experiences。

Walt Disney Attractions Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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