Sr Solutions Engineer I
工作概要:
About the Role
The Walt Disney Company is seeking a highly skilled and experienced Senior Software Developer to lead development efforts for the MyDisneyToday ServiceNow portal—a world-class end-user experience platform for internal Disney employees.
As a Developer Lead, you will translate business requirements and user stories into functional, scalable, and intuitive software solutions. You’ll be responsible for designing, developing, testing, and implementing complex ServiceNow applications that enhance operational excellence and employee experience across the enterprise.
This role is ideal for a certified ServiceNow developer with deep expertise in Service Portal, UI/UX design, and agile methodologies. You’ll collaborate with cross-functional teams to deliver high-impact solutions aligned with Disney’s technology roadmap and business goals.
Key Responsibilities
Lead the design and implementation of ServiceNow Portal experiences for end users, balancing performance, accessibility, and platform best practices.
Develop, test, and deploy innovative software solutions using ServiceNow technologies, including Employee Center Pro.
Collaborate with product teams, architects, and engineering leads to ensure cross-platform alignment and technical excellence.
Provide Tier 3 engineering support, ensuring platform health, stability, and supportability.
Act as a peer group leader, ensuring team delivery aligns with platform standards and processes.
Serve as an escalation point for complex technical issues and inquiries.
Drive UI/UX decisions that meet business requirements and accessibility standards.
Understand the implications of design decisions across interconnected systems.
Basic Qualifications
Minimum 5 years of experience in software engineering or development, with at least 5 years on the ServiceNow platform.
Minimum 3 years of hands-on experience with ServiceNow Portal technologies, including Employee Center Pro.
Strong proficiency in JavaScript, Java, REST, XML, HTML, and CSS.
Deep understanding of ITIL v3 or later and ITSM best practices.
Demonstrated experience leading small teams and delivering business outcomes.
Strong communication, writing, and executive presentation skills.
Experience with agile methodologies (e.g., PMI-ACP, SAFe, ICP-ACC).
Preferred Qualifications
Experience with multiple platforms and integrations.
Advanced certifications in ServiceNow (e.g., Certified Systems Administrator, Certified Application Developer).
Additional training in agile, product management, or software engineering.
Master’s degree in Computer Science, Engineering, or MBA.
Education
Required: Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.
Preferred: Master’s degree in Computer Science, Engineering, or Business Administration.
Key Attributes
Strategic thinker with a broad perspective on business and technology.
Strong relationship builder and effective communicator across diverse teams.
Results-driven with a focus on metrics, customer satisfaction, and continuous improvement.
Creative problem solver who challenges the status quo and inspires innovation.
Change champion who adapts to uncertainty and supports new initiatives.
Team builder who mentors others and fosters a culture of excellence and inclusion.
Decision-Making & Supervision
Operates with minimal supervision and high autonomy.
Participates in determining objectives and plans own activities.
Work is reviewed upon completion; decisions are made independently within defined parameters.
Seeks approval occasionally, typically when operating outside normal parameters.
Why Join Us?
At Disney, technology powers the magic. As part of our Enterprise Technology team, you’ll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment, opportunities for growth, and a culture that celebrates diversity, creativity, and innovation.
關於The Walt Disney Company (Corporate):
在 The Walt Disney Company (Corporate),你會看到公司強大品牌背後各業務如何融會交流,建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子,你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜,同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Disney (India) Private Limited,其所屬的業務部門是 The Walt Disney Company (Corporate)。
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