Position Summary

We are looking for a Systems Administrator I who reflects the collaborative mindset and passion for great filmmaking that define ILM.

The Systems Administrator I is responsible for overseeing the installation, configuration, maintenance, and support of IT core services and resources, including software and hardware, both on-premises and in the cloud.

This position responds in a timely manner to resolve daily issues and support tickets. As part of this, the Systems Administrator I communicates with other engineering teams as well as the wider user base across departments and global business units.

What You’ll Do:

• Support and administrate virtual and bare-metal infrastructure and associated services following company standards, best practices, and project objectives

• Serve as an escalation point for other IT and peer teams 

• Help to maintain and implement effective service monitoring, maintenance programs, and foundational system design with a global perspective

• Work with other IT and peer teams to ensure standards and technologies are in line with overall technical direction and security posture of Lucasfilm and its companies

• Maintain documentation and processes around key IT services in the organisation

• Provide excellent customer service support, including clear verbal and written communications

• Work cooperatively with the Technology team and with the wider set of colleagues at all ILM sites.

• Proactively maintain and expand working knowledge of industry trends and technical developments in related areas

What We’re Looking For:

• Proficiency in Computer Science or a similar technical field.

• Skilled in building and supporting IT systems in a multi-platform high-performance production environment.

• A clear and concise communicator, with the ability to keep both users and managers informed of progress

• An effective listener: able to engage with and understand others to discover what their requirements are

• An effective team player with an ability to focus on resolving problems

• Must be able to prioritise a multitude of requests and not be afraid to ask for help if the path is not clear

• Strong customer service attitude and skills - passionate about delivering rigorous follow-through

• Agile, flexible mindset with the ability to adapt to rapidly changing requirements

• Detail oriented

• Administration of enterprise IT services and resources including user accounts, email and calendars, printing, patching and software updates, systems builds, systems configurations, licences, network and storage - running on-premises or in the cloud

• Ability to automate workflows and extending services via scripting - bash/shell, Python, PowerShell or other language

• Support and administration of cloud collaboration services such as GSuite or equivalent platform including working with associated APIs

• Working with VMWare stack or other equivalent virtualisation platform in an enterprise environment, including hardware and software configuration, provisioning, orchestration and monitoring

• Methodically troubleshooting and evaluating performance and service issues, including tracing and analysing logs and metrics for hardware and software components of complex and dynamic systems

• Administering and supporting a heterogeneous OS environment incl. Linux, Windows and Mac OS for both server and desktop

• Passionate and knowledgeable about enterprise IT security concepts, procedures and implementations

• Excellent documentation skills, including writing for both technical and non-technical audience

• Passion for creating and supporting distributed scalable systems that are fault tolerant and reliable

• Nice to have: Project management, Storage protocols and administration, Network protocols and administration, Server builds and configuration management, Cloud-native technology, tools and frameworks

This role is Hybrid, which means the employee will be required to work a minimum of 2 days on-site per week at a Company designated location, and occasionally from home.

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