The Production & Creative Tech Ops team is responsible for the design, implementation, and support of studio production systems and data networking infrastructure. The team supports the daily operations of media, live show productions and broadcast of products through various distribution channels. They are responsible for gathering new system/network operational requirements, designing solutions, documentation and execution of system upgrades, in order to meet the ever-changing technology requirements of a studio environment. Team members should have a vast knowledge of media production workflows, keeping abreast of new technologies and methodologies that aid in the productivity and reliability of the content production workflows and have excellent technical and interpersonal skills and the commitment to supporting Disney values and the success.

The Production Systems Engineer is expected to perform a variety of specialized and complex activities involved in the installation, configuration, set-up, operations, modification and repair of computer, automated office, telecommunications and multi-media equipment, systems and related hardware and software. This role is responsible for engineering solutions from productions and creatives from multiple segments including workplace solutions, infrastructure services and end user services.  The position provides on-site services and remote support services for studio production locations across the states. Responsibilities also include asset management, patch management, account administration tasks, service management.

Responsibilities:     

[Services and Infrastructure Support and maintenance]

• Facilitates and project manages any production technology projects including but not limited to, streaming network infrastructure implementation, wireless radio infrastructure implementation, server maintenance and upgrade, voice upgrade/support
• Participates in planning for the system infrastructure, participates in evaluating new technologies, in researching network and system configurations for future implementation.
• Proposes and implements system enhancements (software and hardware updates)
• Engages with clients to establish the requirements/needs, design & present the solution and propose/execute the procurement/install/commission/test/train plan.
• Performs infrastructure management / maintenance tasks
• Manages phones and conference rooms
• Performs user administration and management – Works with Disney HR/CRM to ensure the timely deployment and provisioning of user accounts and assets
• Performs O365 service administration tasks for Production Collaboration / Email service which includes – user account / Email account provisioning, SharePoint administration, authentication / security management, audits / Reports
• Oversees provision of access to internal streaming services.
• Manages and implements Network services for production workflows.
• Responds to system/network outages, malfunctions and related technical problems and conducts diagnostic testing, and participates or collaborates with other teams in identifying/resolving the problems.

[Production Support]

• Provides onsite end user support during broadcast production hours including nights and weekends.
• Manages and supports network infrastructure services for multiple production locations and buildings.
• Partners with other production technology and media engineering teams to support production network and hardware.
• Performs preventative maintenance on all production systems and equipment, as well as end points in order to ensure optimum performance.
• Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution.
• Provides end user workplace support including incident resolutions, asset management, patch/upgrade management, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.
• Organizes and executes office moves and asset reallocations
• Performs OS imaging tasks and maintains standards for all platforms for studios
• Application deployment / management including Creative Cloud
• Event support
• Printer management

Qualifications:

• Bachelor's degree in computer science, engineering or related discipline or equivalent work experience in a technical discipline
• 5+ years of experience as support analyst/engineer including image creation/build, OS installation/troubleshooting
• Entertainment industry experience, must be available to work around production schedule and be on call in evenings and weekends
• Proven history of providing end user IT services.
• Experience with Windows OSs, and various versions of Microsoft Office including latest systems
• Image build and deployment experience
• Experience supporting voice/data network infrastructure
• Experience with sharing knowledge through good communications, peer training, and written documentation creation and maintenance
• Ability to work independently without oversight
• Must be able to take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
• Focused on quality, organized, committed to continual improvement
• Outstanding ability to interact and communicate with all levels of end users
• Outstanding ability to organize and prioritize technical services
• Competency using Jamf/SCCM, or similar technologies preferred
• MacOS Support. Apple Certified, MCSE, CCNA, ITIL

The hiring range for this position in California is $112,600.00-$151,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.