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Cast Member - 16 Hours - Christmas Temporary

工作 ID 10101035 地點 倫敦, 英国 有意工作的公司 Disney Store 日期已公佈 Oct. 11, 2024
申請

工作概要:

This position is part-time to support of the Christmas period. You will be required to be as flexible as possible for this role.

About the Role & Team

The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines

What You Will Do

Show Sales

  • Takes a proactive role in maintaining Disney brand standards.

  • Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.

  • Maintains and participates in producing company visual standards to present an outstanding Store environment.

  • Ensures that all new product is on stage so that the Guest experiences the most current assortment.

  • Assists with stock deliveries and replenishment to agreed standards.

  • Participates in markdowns, event set-up and Stage Sets.

  • Achieves financial and efficiency goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.

  • Sets priorities and handles time effectively and efficiently.

  • Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.

  • Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling

Service Contribution

  • Promotes Guest loyalty by demonstrating detailed product knowledge and providing outstanding guest service.

  • Provides friendly, accurate and efficient service.

  • Listens and asks questions to identify and meet Guests’ needs.

  • Engages Guests at their level allowing them to become a part of the story.

  • Adapts to changing needs of Guests while maintaining a high level of service.

  • Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.

  • Uses creativity, language, store tools and product to bring stories to life.

  • Performs scripted and non-scripted events for Guests in both one-on-one and group settings.

  • Follows all safety guidelines.

  • Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.

  • Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.

  • Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs)

  • Supports initiatives that give back and have a positive impact on the internal and the external community.

  • Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.

  • Ensures accuracy when completing Stock Inventory Counts and tasks.

  • Additional responsibilities and duties will be assigned based on the needs of the business

Required Qualifications & Skills

  • Passion for interacting with Guests of all ages.

  • Attention to detail and ability to prioritise Guests and tasks.

  • Retail/service experience in sales preferred but training will be given.

  • Flexibility to work different day/shifts as needed based on availability given

  • Ability to assist with store events which maybe scripted or non scripted

  • Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill.

  • Housekeeping to ensure both on stage and back stage the areas are clean and tidy.

  • Time management and organisational skills.

  • Success in working in a team environment.

  • Good communication skills being able to adjust communication to the guest.

  • Professional appearance.

  • Ability to learn about the product and the franchise.

  • Visual merchandising experience (albeit training will be given)

  • Cash handling and till work/card transitions (albeit training will be given)

  • Discount eligibility checks and integrity

The Perks

  • Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

  • Disney Discounts: you are entitled to discounts on designated Disney products
     

The Walt Disney Company is an Equal Opportunity Empso loyer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

 

申請

關於Disney Store:

Disney Store 及 shopDisney 是 Disney Parks、Experiences and Products的零售銷售部門,亦是 The Walt Disney Company (NYSE:DIS)及其聯營公司的業務部門,將 The Walt Disney Company 的品牌擴展至商品領域。在北美洲、歐洲、日本和中國的 Disney Store 及 shopDisney 為 Disney 所擁有並由其與營運。Disney Store 及 shopDisney 售賣包括獨家產品系列在內的優質產品與書籍,為主要娛樂提案及 Disney、Pixar、Star Wars、Marvel 和 National Geographic 的人物作支援及宣傳。shopDisney.com 是適合所有年齡層顧客的美國電子商貿熱點,提供一系列來自 Disney 及授權商的最佳精選產品、全球系列及合作計劃,其中包括時尚服飾及配飾、玩具、家居及收藏品。Disney Store 及 shopDisney 為客戶呈獻的魔幻購物體驗,只能在 Disney 這個世界一大成功娛樂公司中找到。目前北美洲、日本、中國與歐洲均設有 Disney Store,還設有以下網上商店:www.shopdisney.co.uk、www.shopdisney.de、www.shopdisney.es、www.shopdisney.fr、www.shopdisney.it 和 www.disneystore.co.jp 。如欲了解詳情,請在 www.facebook.com/shopDisney、www.instagram.com/shopDisney 及 www.twitter.com/shopDisney 上關注我們

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