Streaming Media Assistant
工作概要:
About the Role & Team:
Disney Entertainment & ESPN Technology
On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.
A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology
Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.
Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department’s responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms. Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration using proprietary software.
The Streaming Media Assistant is a key member of a daily operations team responsible for delivering high profile media products to market. Streaming Media Assistants routinely provide live, hands-on operational and procedural support for our partner products, including system health monitoring, routine issue mitigation, in addition to live and VOD streaming media orchestration using proprietary software.
Responsibilities and Duties of the Role:
Responsible for following operational procedures and raising awareness of issues in workflows when they arise - 45%
Execute defined processes to validate the quality and availability of live content streams - 45%
Executes system health monitoring and live and VOD streaming media orchestration using tools & software
Record steps to troubleshoot workflows when issues arise 10%
Required Qualifications & Skills
Minimum and Preferred. Inclusive of Licenses/Certs (include functional experience as well as behavioral attributes and/or leadership capabilities)
Basic Qualifications
Must be available to work flexible hours, including nights, weekends, and holidays.
Strong understanding of computers and applications.
Must have an exemplary attention to detail.
Must possess strong communication skills, including written and verbal.
Must possess solid organizational skills.
Must be able to learn quickly and adapt to new situations.
Must have a strong ability to multitask and work in a fast-paced, time-sensitive environment.
High school diploma or equivalent.
Preferred Qualifications
A solid computer and technical background, with experience working in digital media and online organizations.
Familiarity with streaming and broadcast media, particularly HTTP Live Streaming (HLS)
A team player who is enthusiastic with a strong work ethic.
Ability to troubleshoot efficiently.
1-2 years of relevant working experience.
The Perks
25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
關於Disney Entertainment and ESPN Product & Technology:
在Disney Entertainment and ESPN Product & Technology,我們結合想像力與創新,以重新想像人們體驗和參與世上最受歡迎故事和產品的方式。我們的工作內容廣泛,且精深細密。我們創造令人驚豔的體驗、改變媒體的未來,並打造產品和平台,讓世界各地的人們都能與自己喜愛的故事和體育活動緊密相連。
Disney結合世界級技術與獨特創意,因而與眾不同。這是我們過去、現在和未來的核心。我們是故事敍述者和創新者。創作者和創建者。表演者和工程師。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 TWDC (Benelux) BV,其所屬的業務部門是 Disney Entertainment and ESPN Product & Technology。
遇到技術問題?查看常見問題以尋求協助。
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