Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Product Engineering

Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity.

Disney’s Media Delivery team is seeking a Senior Media Delivery Streaming Engineer who will be an exceptional addition to our Media Delivery team. You help facilitate the onboarding of content delivery to our media platform. You are a trusted operational advisor to all teams and leadership and often partners with Engineering & Product teams.  You are the go-to escalation contact for complex artwork, metadata and A/V issues, driving timely root-cause analysis, corrective action, and durable fixes that elevate quality and efficiency across the end-to-end digital supply chain. The right person for this role has working experience in all manner of video operations, asset management, project management, post-production, and digital distribution. If you are a logical problem solver who thrives on new challenges, is driven to improve operational effectiveness, can troubleshoot on the fly, excels in cross-team collaboration, is highly organized, and has strong communication skills, then this is a great role for you.

You will:

• Serve as a key go-to resource and escalation contact for our Content Management and Publishing teams in identifying and troubleshooting an array of complex metadata and A/V issues.

• Ensure content integrity by auditing and evaluating against quality standards, monitoring systems for alerts and take corrective actions, and perform both routine and more complicated asset management tasks.

• Provide data and trend insights for operational objectives.

• Evangelize and enforce our content specifications and provide technical support to external partners for delivery and quality issues.

• Maintain documentation and runbook accuracy through regular refinement or creation.

• Communicate tech challenges and operational requirements effectively to a variety of stakeholders.

• Provide feedback on operational workflows to propose scalable solutions for content management and Hulu’s content toolset.

• Manage multiple tasks simultaneously and be able to respond to issues in a timely and effective manner.

• Leverage cross-domain content expertise to drive project execution and product improvements.

Responsibilities:

• Troubleshooting & Escalation Management

  • Act as a primary escalation point for Operational, Content Management and Publishing teams, resolving complex metadata and A/V issues.

  • Perform deep-dive troubleshooting and trend analysis to identify and resolve systemic problems.

  • Respond promptly and effectively to multiple concurrent issues.

• Operational Support & Stakeholder Collaboration

  • Partner with engineering and product teams to address operational needs across the digital supply chain, content toolsets, and business initiatives.

  • Communicate technical challenges and operational requirements clearly to diverse stakeholders.

  • Provide feedback on workflows to propose scalable solutions for content management and toolset improvements.

• Content Integrity & Platform Support

  • Audit and evaluate content against quality standards, monitor systems for alerts, and take corrective actions.

  • Execute routine and advanced asset management tasks to maintain content integrity.

  • Evangelize and enforce content specifications, offering technical support to external partners for delivery and quality concerns.

• Documentation, Runbooks & Continuous Improvement

  • Maintain accurate documentation and runbooks through regular updates and refinements.

  • Leverage cross-domain expertise to drive project execution and contribute to product enhancements.

Basic Qualifications:

• Minimum 5 years’ experience in digital distribution, post-production, and/or digital asset management.

• Masterful digital video delivery experience, including knowledge of various video specifications, ingest platforms, content metadata schemas, and content management systems.

• Outstanding communication skills and the ability to effectively present requirements, challenges and solutions across internal and external teams and partners.

• Strong understanding of the digital content lifecycle, from production through distribution, including post-production, QC, packaging and delivery.

Preferred Qualifications:

• Familiarity with Agile, Kanban, and Scrum methods.

• Specifications and standards documentation experience

• Good understanding of ABR streaming, specifically HLS

• Basic understanding of DAI workflows in an OTT environment

• Proven ability to diagnose and resolve complex metadata and A/V issues across ingest, transcode, packaging, DRM, delivery, and playback; adept at trend analysis and incident management (Sev1/Sev2).

• Experience with new and emerging video/audio encoding tech, including but not limited to 4K/UHD, Dolby Vision/Atmos, HDR10/HDR10+

• Experience with JSON/SQL/XML code languages in both literacy but also basic usage as well.

#DISNEYTECH

The hiring range for this position in Los Angeles, CA is $117,500 to $157,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.