Analyst, Workforce Planning
仕事内容:
Job Requirements
At Hong Kong Disneyland Resort, the Analyst, Workforce Planning plays a key role in ensuring our frontline operations are supported by the right workforce strategies to deliver exceptional Guest and Cast experiences. This position is responsible for workforce forecasting, labor planning, workload modeling, and operational analysis that drive informed business decisions across one or more Lines of Business. The role partners closely with Operations, Finance, Human Resources, and other stakeholders to optimize labor resources while supporting business objectives and operational excellence.
Responsibilities
- Develop and maintain labor forecasts, workforce plans, and staffing models to support operational and business needs.
- Perform workload, labor hour, headcount, and KPI analyses to monitor labor spending and identify optimization opportunities.
- Support strategic workforce planning processes, including Long-Term Planning, Annual Operating Plan, monthly forecasts, budgeting, and actual reporting.
- Lead workforce-related projects involving workload studies, field data collection, operational efficiency initiatives, and workforce analytics.
- Build analytical models and data visualizations to generate actionable insights and support business decision-making.
- Collaborate with scheduling teams to provide labor projections and ensure workforce plans align with operational requirements.
- Monitor staffing levels and workforce mix, providing hiring forecasts and recommendations to support timely recruitment planning.
- Partner with cross-functional teams including Finance, HR, Industrial Engineering, Revenue Management & Analytics, and Operations to address business challenges and improve workforce effectiveness.
- Support labor planning for new business initiatives, special events, seasonal offerings, and operational changes.
Requirements
- Bachelor's degree in Operations Research, Statistics, Human Resources, Business Management, or related disciplines.
- Minimum 3 years of experience in resource planning, or business analysis.
- Experience supporting operational environments and workforce management functions is preferred.
- Strong analytical, quantitative, and problem-solving skills with the ability to translate data into business insights.
- Excellent communication and interpersonal skills, with the ability to work effectively across diverse stakeholder groups.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Access.
- Knowledge of SAP or other financial systems is preferred.
- Understanding of Hong Kong Employment Ordinance and workforce planning principles.
- Fluent in both written and spoken English and Chinese.
HKProfessional
Disclaimer
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.
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DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
ABOUT HONG KONG DISNEYLAND
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About
Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.
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Community
Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.
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Environment
Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.
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