At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

Our team at Disney Experiences Technology creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

Reporting to the Manager, Technology - this Sr Product Manager role is part of the team responsible for working with site partners to develop, define, and execute the strategic direction of Contact Center, Cast Operations Apps, and commercial initiatives for U.S. Parks and Resorts. 

This role will be highly integrated with business and technology stakeholders throughout all phases of the product lifecycle to ensure initiatives deliver business and guest value.

The ideal candidate is a proactive self-starter with expertise in creating and executing product vision. If you thrive on taking ownership, driving action, and contributing to the growth of product organizations, we want to hear from you!

What You’ll Do:

• Develop and manage the product vision and roadmap throughout the entire product delivery process.
• Serve as a passionate advocate for the product, both internally and externally while educating stakeholders and customers about product features, benefits, and value propositions.
• Define and monitor key performance metrics to drive product decisions, while identifying areas for optimization.
• Manage collaborative discussions to gain alignment and negotiate with our Business & product partners.
• Prioritize with our business, product, and engineering partners, managing complex discussions to drive alignment.
• Conduct market research to understand industry trends, competitive landscape, and customer needs.
• Execute discovery work for new capabilities, documenting current state and desired future state to guide the development process, synthesizing findings in a clear and compelling way.
• Lead requirement-gathering, user story creation, user acceptance criteria, prioritization, and execution with cross-functional teams, ensuring consistent communication with peers and leadership.
• Develop and maintain strong relationships with stakeholders and cross-functional collaborators, including product, engineering, design, commercial, and customer support.
• Proactively identify potential risks, dependencies, and mitigation strategies to project timelines or deliverables.
• Lead sessions and creation of artifacts for Capability Mapping and functional design

Technical responsibilities

• Experience in software development lifecycle (SDLC)
• Experience in Product Roadmap development including technical aspects including APIs and Integrations
• Business technical expertise in data analysis and visualization to tell stories, identify opportunities for technology innovation, and communicate them effectively for problem solving.
• Define and map how a piece of data translates between different systems.
• Creation of business sequence and process flow diagrams. Understand, and sometimes create, sequence diagrams and processes via process engineering.

What you will need:

• Minimum of 5 years of related work experience in product management, technology delivery, or strategy development.
• Subject matter expertise in the generation and management of strategies and roadmaps, rooted in technology alignment with and enablement of business objectives.
• Experience leading initiatives that span several teams and functional areas, integrating diverse points of view toward a solution.
• Proven experience with the software delivery lifecycle.
• Proven problem-solving abilities, gathering relevant partner inputs to drive resolution.
• Excellent written and verbal communication skills, including an ability to facilitate complex conversations and pitch innovative solutions.
• Advanced at writing business & functional requirements.
• Advanced knowledge and ability to use collaboration tools to document and communicate effectively.
• Advanced knowledge and ability to use visualization tools to simply illustrate and communicate complex concepts.
• Experience within the hospitality industry a plus.

Required Education

Bachelor’s degree or equivalent work experience required

Preferred Education

Degree in Computer Science, Engineering, Information Systems (IS).

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