Department Description:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation.  The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.  

Team Description:

This role is part of the Enterprise Technology Finance Product Technology Team. Our mission is to deliver cohesive, end‑to‑end financial technology products that enable business outcomes, drive operational efficiency, ensure strong financial controls, and support the enterprise through reliable platforms, analytics, and integrated product delivery while empowering growth, and enhancing value across brands, geographies and organizations.

The Finance & Accounting Technology organization is responsible for designing and delivering products supporting the entire financial lifecycle, including:

• General Ledger, AP, AR, Treasury

• Source‑to‑Pay

• Revenue Recognition

• Financial Planning & Analysis

• Time & Tax management

We lead with a Business Architecture framework and own the finance domain technology roadmap. The ideal candidate will have deep functional expertise coupled with an application development experience.

What You’ll Do:

This role will work with users, partners and senior business stakeholders for a particular group of value chains within Enterprise Technology of Source to Pay and Travel. Knowledge of SAP Accounts Payable, Concur Travel are required. Additionally, knowledge of Coupa and Integration technology is highly desirable.

Solution Support: Apply in depth understanding of how SAP Finance integrates with broader functions. Interprets internal or external business issues and recommends best practices to improve products, processes or services. Leads others to solve complex problems, uses sophisticated analytical thought to exercise judgement and identify innovative solutions Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer. Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams. Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed. Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management

Vendor Management: Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met. Gather requirements for minor enhancements and oversee the resultant product from the vendors Participate in testing as required by the test strategy Drive the adoption of agile development methodologies, focusing on improving the velocity and quality of delivered work products through DevOps practices and automated testing Partner with the application security team on the implementation of “security by design,” ensuring that all solutions meet security standards Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services

Leadership Skills: May lead functional teams or projects with moderate resource requirements, risk and complexity A self-starter, who can effectively navigate a complex organizational structure, achieving results through influence and collaboration. Ability to establish executive level relationships across the various business and technology executives within TWDC, from EVP downwards. Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes. A person that can decide and act without having the total picture and is comfortable handling risk and uncertainty.

Execution Skills: Deep domain and technical expertise will be essential, as delivery will be accomplished in a matrixed environment of internal and external partners, and suppliers. Equally comfortable with executives, manager-level stakeholders, architects and developers--this is a hands-on position with regards to people and detail. Practical knowledge and applied experience related to development principles. A practitioner of the Service Management principles and can effectively proceed through review boards and other SM activities.

Required Qualifications & Skills:

• 7 years of related work experience required.

• Business acumen, with deep expertise in the allocated domain(s) as well as strong skills in the technology that supports the domain(s)

• Deep Service Management expertise, working within a support community/Center of

• Excellence · Experience managing outsourced vendors, including, but not limited to, agile software development, testing, SLA management, and incident/problem management

• Participation in formal change management processes

• Experience working within an agile framework

• Very detail oriented

• High emotional intelligence

• Proven strong negotiating and consensus building abilities.

• Experience with application monitoring technologies; New Relic, DataDog, Synthetic Transactions

• Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile

• Exemplary communications skills · Current understanding of new/emerging technology and its application in business

Required Education:

• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

#DISNEYTECH

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The hiring range for this position in Burbank, CA is $141,900.00-$190,300.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.