Manager, Product Management - Commerce Performance & Insights

Job ID 10099599 Location Santa Monica, California, United States / San Francisco, California, United States / New York, New York, United States / Seattle, Washington, United States Business Disney Entertainment & ESPN Technology Date posted Sep. 09, 2024

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Job Summary:

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and pioneering capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

At Disney Entertainment, we are experiencing explosive growth, reaching 225M total subscriptions globally across our streaming product portfolio. As we continue growing across all our streaming services (Disney+, Hulu, ESPN+, and Star+) we are looking for a product management leader that thrives in a dynamic, fast-paced environment and can meet opportunities and challenges head-on.

Job Summary
We’re seeking a Manager, Product Management – Commerce Performance & Insights to create strategies and solutions for improving the performance of our commerce systems. This large scale, distributed systems include a payments system that processes billions of dollars of transactions annually, a fraud system that can provide threat assessment under 20MS, a Pay-Per-View system that enables purchasing of hundreds of Live products per second and so many more. Also, you will track commerce KPIs, and provide insights into the commerce performance and measures to the executive leadership. Additionally, in this highly visible role, you’ll be providing direct leadership to a team of junior leaders, and work cross-functionally with product managers, engineers, data scientists, etc.

Our Commerce, Growth & Identity systems at Disney Entertainment have experienced tremendous growth - supporting over 80 countries and 20+ currencies. Yet, we’re still early on our mission to provide entertainment around the world and project significant growth ahead. We’re looking for a leader with an entrepreneurial spirit, who will take this growth ahead by embracing unconventional thinking and providing “out-of-box” ideas. Being part of a driven and enthusiastic team of growing products and product managers, you will get to make a direct material impact on the future of The Walt Disney Company.

Responsibilities

Design and build capabilities/tools for real-time and offline monitoring of core systems
Collaborate with product managers, engineers, and data scientists to deliver insights and recommendations to improve the performance of core systems and support product decision-making
Partner with engineering teams to identify, troubleshoot and resolve incidents, and restore system health
Implement and manage monitoring systems for new product launches, ensuring real-time visibility into key performance metrics and quickly identifying potential issues
Make decisions both independently and in concert with other teams while balancing collaboration and push-back as needed
Serve as a thought leader and trusted authority in the domain contribute to the overall data strategy of the organization, ensuring that our practices align with CGI’s business goals
Contribute to the overall data strategy of the organization, ensuring that our practices align with CGI’s business goals
Participate in interview loops, influence hiring decisions, and coach and mentor junior team members
Last but not least, fill in gaps across roles and functions as needed, performing as an adaptive problem solver, a creative builder and a morale-boosting leader

Basic Qualifications

A minimum of 8 years of relevant work experience in analytics, data science, or product management. Experience with direct-to-consumer, ecommerce, fintech and/or subscription services in domestic and international markets is preferred
You have a Bachelor's degree and/or equivalent work experience
You have a proven track record of successfully working with key stakeholders to provide insights that drive the business forward
Advanced proficiency in SQL and/or Python, or R for data analysis and automation and familiarity with ETL processes and data pipeline management
Strong understanding of data warehousing concepts and experience with Snowflake/AWS/Azure or similar platforms
You have experience with development of visualization tools such as Looker and Tableau
You have a track record of inspiring, motivating, and mentoring or training at least 1 direct-report or junior team member and cross-functional partners (product managers, engineers, data scientists etc.) working alongside you,
You communicate exceptionally well - from small group discussions to large group presentations, and through strong product memos that help drive alignment across multiple teams

The hiring range for this position in Glendale, CA and Santa Monica, CA and Bristol, CT is $164,500 to $220,600 per year, in Seattle, WA and New York, NY is $172,300 to $231,100 per year, in San Francisco, CA is $180,200 to $241,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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