Operational Planning Associate Manager (Commerce & Partner Operations)

Job ID 10101679 Location New York, New York, United States Business Disney Direct to Consumer Date posted Oct. 21, 2024

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Job Summary:

About the Role & Team

Disney’s Direct to Consumer (DTC) team oversees the streaming businesses within the Disney Entertainment segment, helping to bring The Walt Disney Company’s (TWDC) best-in-class storytelling to fans and families everywhere.

The Business Operations team is tasked with critical areas of operating the growing Disney Direct-to-Consumer organization, including strategic solution design, planning/ program management and execution of major business initiatives, effective communication and reporting across the organization, business intelligence and decision support, and implementing procedures and processes to help Disney grow, operate and run the company’s streaming services efficiently and at scale.

The Commerce & Partner Operations team is comprised of 3 verticals, each critically responsible for the global growth, profitability, scalability and ongoing operations of TWDC’s Direct-to-Consumer business, including our suite of streaming services (Disney+, Hulu and ESPN+) and bundled and add-on offerings. The team is also critical shaping strategies and requirements for expanded capabilities and offerings to serve and grow our customers around the globe.

The Commerce Operations team manages the payment infrastructure and enables the sale of subscription plans, bundles, and add-ons across the Disney DTC portfolio. The team also executes critical business initiatives such as price changes and related messaging events.
The Partner Operations team is tasked with the execution of direct-to-consumer promotional offers globally across external partnerships, synergy efforts and internally driven campaigns that support the growth and profitability of the TWDC DTC streaming business (Disney+, Hulu, ESPN+ and the Disney Bundle). They are responsible for the end-to-end process of executing and launching partnerships and synergy offers, including intake and operational execution required for launch readiness.
The Gifting Solutions team is responsible for the Disney+ and Hulu gift card businesses as well as other gifting products offered, including Enterprise Sales and white glove service for VIP accounts.

What You Will Do

Reporting to the Director of Commerce & Partner Operations, The Operational Planning Associate Manager will work with team leads on critical launch planning and management. This includes managing operational tasks, such as copy and creative asset management, legal approvals, maintaining accurate briefs for campaigns, supporting initiative and resource planning, reporting, workflow assistance, and creating communication materials for executives and partners. Additionally, the position requires collaboration with Product and Engineering teams to document requirements for new features, troubleshoot Commerce & Promo-related issues, and execute the DTC promotional strategy across various channels, ensuring effective planning and coordination to improve team operations.

Responsibilities

Collaborating with team leads on launch planning and management.
Assisting with critical projects by handling operational tasks such as managing copy and creative assets, legal approvals, and maintaining source-of-truth briefs for campaigns.
Supports initiative, milestone, and resource planning, reporting, workflow support, and communications with executives and partners through presentations and materials.
Partner with Product and Engineering teams to document and communicate requirements for expanded features and troubleshoot Commerce & Promo incidents effectively.
Aid in executing the DTC promotional strategy across various channels, including web, email win back campaigns, third-party partnerships, and product retention tactics.
Facilitate maximum volume and velocity in team operations through support for initiative and work planning.
Analyzing details of tooling and processes while understanding business impact.
Maintains strong knowledge of Commerce infrastructure and offer models, effectively communicating technical details to various business teams and executives.
Collaborates closely with technical teams across Product, Marketing, Commerce, Customer Service, Engineering, Legal, Finance, and Enterprise Consumer Payments, bridging functions and seniority levels.
Global collaboration across regional and commercial teams, while navigating a complex, global corporate matrix effectively.

Required Qualifications & Skills

3+ years of experience in business operations, account management, project management, or a similar field.
Strong project management skills and a highly organized self-starter with excellent communication, attention to detail, and the ability to manage multiple projects simultaneously.
Experienced with project management tools such as Atlassian JIRA, Confluence, and Airtable.
Proficient in Google Office Suite, particularly Google Slides, with expertise in creating professional data visualizations.
Proficient in Microsoft Office Suite.
Highly skilled in executive communication, including presentation creation, concise memos, and polished email etiquette.
Able to work internationally across time zones with a focus on global scalability.
Effective in oral and written communication, with strong problem-solving abilities.
Excellent interpersonal skills that foster strong working relationships.
Skilled at navigating matrixed organizations and collaborating with a global network of partners.
Adaptable to fast-paced environments, supporting new products and initiatives.
Proficient in analyzing tools, infrastructure, processes, and requirements to align them with business impact.

Preferred Qualifications

Experience in digital subscriptions and/or the sports and entertainment industry is a plus.
Preferred experience in the entertainment field, particularly in streaming.
Commerce or payment-related experience is preferred.

Education

Bachelor’s degree in a business-related field.

Additional Information

Based in New York City, available to work in-office up to 4 days a week, with flexible hours for critical launch events.

The hiring range for this position in New York is $82,000.00 to $109,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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