Senior Systems Administrator (Overnight Shift)

Job ID 10102013 Location Las Vegas, Nevada, United States / Bristol, Connecticut, United States / The Woodlands, Texas, United States / Charlotte, North Carolina, United States Business Disney Entertainment & ESPN Technology Date posted Nov. 25, 2024

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Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re re-imagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming our media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working here:

Building the future of Disney’s media: DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.

Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Systems Operation team provides around the clock monitoring, administration & escalation of all DE&E Technology infrastructure. Excellent up-time & availability of our platforms as it relates to internal teams, external teams & consumers is the core focus of the team.

DE&E Technology is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in conjunction with ESPN; Disney+, the Disney-branded direct-to-consumer streaming service; global advertising sales and ad technology for all of Disney’s media properties, including ABC, ESPN, Freeform, FX Networks, National Geographic, and the Disney Channels; HotStar, the leading over-the-top streaming service in India; and the Company’s majority ownership stake in Hulu.

Job Summary:

As a technical front-line resource, the Systems Administrator III is a mentor and escalation point for the Systems Operations team. This role’s primary responsibility is to monitor, triage, and resolve or escalate issues as necessary in a world class 24/7/365 production environment. The Systems Administrator III will also act as a resource to help support junior members of the team with the more complex issues as well as collaborate with teams to prevent or minimize impact of potential issues. They will achieve this by blending a strong set of troubleshooting skills with a strong understanding of our infrastructure and production pipelines.

Responsibilities and Duties of the Role:

Support in carrying out Operational tasks as assigned.
Interacts and communicates with supervisor and peers. Receives and transmits routine information requiring some explanation or interpretation, to members of the team.
Ability to resolve infrastructure operational issues with a moderate to high degree of complexity while following established procedures or analyzing data to diagnose and identify root causes, when necessary, to resolve issues or complete assignments.
Communicate with internal contacts at a variety of organizational levels to diagnose, explain and resolve problems for both technical and non-technical audiences.
Prepare operations team for supporting high profile events.
Demonstrates a strong work ethic, initiative and the ability to aggressively and effectively troubleshoot problems and perform root cause analysis.
Comfort working in a fast-paced, growth environment with minimal direction, delivering under tight deadlines while multitasking, prioritizing projects, and communicating priority updates to team members.
Able to operate with limited resources, exhibit dispassionate critical-thinking, and creatively solve problems. Motivated and inventive, always finds a way forward—eternal optimist with a committed drive for contributing and making a difference.
Any other duties needed to help achieve business objectives, including participating in an on-call rotation.
Able to troubleshoot various infrastructure issues and covert findings into meaningful information for the team to consume.
Able to identify downstream infrastructure issues and work with teammates to better understand how these situations can impact monitoring workflows.

Required Education, Experience/Skills/Training:

Minimum :

5 or more years of progressively complex related experience.
BA/BS degree in Computer Science or related software engineering field or equivalent practical experience
This position requires overnight shifts, with availability for weekends and holidays as needed
Proactive thinker with strong problem solving skills.
Experience with Linux (Installation, Configuration, Tuning).
Comfortable collaborating with junior colleagues (delegating tasks and following up on them)
Strong written and verbal skills
Strong troubleshooting skills.
Excellent communication and interpersonal skills.
Strong knowledge with scripting languages (BASH, Python,).
Strong experience with Ansible and Ansible Tower.
Good understanding of security and networking concepts.
Experience with REST API
Experience with DATA sets ( JSON, XML, YAML )
Experience with IPMI tool
Experience utilizing infrastructure monitoring solutions. (Icinga, Zabbix)

Preferred :

Three or more years of infrastructure monitoring experience
Experience with Varnish caching
Experience in installing and configuring Icinga2
Experience with Icingaweb2 Interface.
Experience Creating NAGIOS check plugins.
Experience in installing and configuring ZABBIX
Experience with Zabbix web interface
Experience creating Zabbix triggers
Experience working in Datadog

The hiring range for this position in Las Vegas is $99,600 to $133,500 per year, in Bristol, CT is $104,600 to $140,200 per year, in The Woodlands, TX is $99,600 to $133,500 per year and in Charlotte, NC is $99,600 to $133,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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