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Associate Manager, Technology (Project Delivery Lead)

Job ID 10121141 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted May 09, 2025
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Job Summary:

The position will work closely with the project leader to deliver and support Point-of-Sale solution by overseeing and monitoring the implementation of multiple project workstreams that rollup to a program. The role will apply project management principles, practices, and techniques to control project schedule, scope, quality, cost and risks, and be self-motivated to coordinate and align activities of the project team. This person must be good in communication, with sound background managing technology projects, and have a high level understanding of product roadmaps, business processes and potential downstream system and business impacts from project planning and execution. The role will interface with internal and vendor peers, and line of business stakeholders across time-zones to ensure collaboration at all levels.

Responsibilities

  • Understand business requirements and deliver technical Point-of-Sale and payment solutions to support the company’s Merchandise and Food & Beverage operations.
  • Monitor and keep track of SDLC project delivery activities in accordance with project plan, including user requirement consolidation, phasing and scoping, environment provisioning, technical implementation, test cycles and system cutover.
  • With sufficient technical and domain understanding to oversee and assess delivery lead time and dependencies across project workstreams of the overarching program.
  • Identifies and evaluates risks associated with project activities and takes appropriate action to mitigate.
  • Drive collaboration and alignment between multiple internal and external partners.
  • Facilitate project meetings with clear agenda with partners as needed to liaise issues and action items.
  • Proactively coordinate actions to remediate issues and roadblocks as they emerge.
  • Independently conduct regular sync-up calls to maintain status visibility among core project leads.
  • Articulate key messages for communication to board audience of the project team in effective manner.
  • Prepare presentations, visualization and reports for Steering Committee and Project Management Office updates.
  • Coordinate schedule, resources, and logistics for SIT, UAT, system training and change deployment.
  • Ensures timely completion of tasks, maintaining project schedules and milestone dates.
  • Keep track of issues, dependencies, assumptions, risks.
  • Support project leader to track financial actuals and ensure expenditures be within budget.
  • Maintain project management-related documents.
  • Assist planning of on-going maintenance and support models.

 Requirements

  • Bachelor degree in Computer Science or equivalent is preferred
  • 1 – 6+ years of proven experience in implementation and support of IT systems
  • Project management experience working with technical teams delivering solutions
  • Ability to understand architectural, infrastructure and technical aspects of technology projects
  • Excellent organizational, written and spoken communication and time management skills with attention to details
  • Experience with Point-of-Sale systems
  • Understanding of Agile technical practices, DevOps and testing concepts is an advantage
  • Understand and experience with AWS Cloud based solutions is a bonus
  • Quick learner to gain good understanding of the project and business context, and the company’s eco-systems
  • Self-motivation and prompt responsiveness.
  • Capable of planning and managing multiple tasks simultaneously.
  • Ability to prioritize tasks and discern competing priorities while meeting deadlines.
  • Good interpersonal skills and demonstrate as a good team player and can work on own initiative
  • Willing to liaise between multiple local and overseas work partners.
  • Excellent command of written and spoken English and Chinese.

HKProfessional #LI-AI1

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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ABOUT HONG KONG DISNEYLAND

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    Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.

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    Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.

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