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Workforce Forecaster

Job ID 10118438 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Apr. 15, 2025
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Job Summary:

About the Role & Team

“We create happiness.” And it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?"

Workload and Staffing are analytical functions within Workforce Management which help to plan for and balance guest service needs with financial constraints, while improving Cast satisfaction. A Forecaster builds labor scenarios and maintains mathematical models for their business areas, to calculate detail workload and/or resolve optimal staffing size and hiring needs for the rest of the year. This role regularly partners with Operations to understand changes to the business, finds solutions to meet changing service needs within a fixed budget, and updates models to reflect decisions made by operational leadership. Leads tasks related to larger analyses including new location openings, strategic initiatives, and annual headcount and financial planning.

This is an hourly Full Time role reporting to a Senior Workforce Analyst

What You Will Do

  • Develop labor forecasts used by Operations, Casting, Finance, and Workforce Management

  • Monitor performance in assigned operational areas

  • Identify operational issues and risks, and create options for resolution

  • Partner with labor collaborators to continually improve workload and staffing planning

  • Listen to requests and validate true need by anticipating context and meaning

  • Quantify and articulate impacts from change requests and trends

  • Communicate effectively:

    • Convey information in a timely manner

    • Respond quickly to requests

    • Ask for help when needed

    • Escalate as appropriate

  • Maintain models, using format standards

  • Accurately and consistently document changes

  • Identify and call out significant changes

  • Generate workload and staffing related reporting

  • Become workload subject matter authority in assigned area

  • Work with GM, Proprietors, and Labor Managers and act as point of contact for day to day decisions on workload and staffing activities within scope

  • Assist Analysts in project analysis; handle task or phase level plans as needed

  • Partner with Finance on direct labor impact projects to provide accurate data

  • Provide recommendations on labor savings initiatives through direct knowledge and relationships with supported client areas

Required Qualifications & Skills

  • Ability to balance multiple tasks and perform daily accountabilities in an efficient manner

  • Proven strong organizational skills with attention to detail, problem solving, and decision making skills

  • Ability to be flexible with work schedule, including weekends and holidays

  • Basic proficiency in Microsoft Excel analytics

  • Demonstrated conceptual and analytical thinking skills

  • Ability to handle confidential information

  • Ability to build and maintain business relationships

  • Ability to maintain composure and integrity under pressure

  • Demonstrated flexibility in response to change and support of new initiatives

  • Ability to create engaging PowerPoint presentations and facilitate complex data through understandable stories to appropriate audiences

Preferred Qualifications

  • Validated knowledge of and/or experience with labor systems, such as LDPS, GEMS, and CDS

  • Confirmed knowledge of and/or experience with financial systems and/or processes

  • Proficiency using Microsoft Suites (Office – Word, Teams, Excel, PowerPoint, etc.)

  • Experience/knowledge of Tableau

  • Knowledge of statistical analysis techniques

  • Ability to build, develop, and audit reporting, macros and sophisticated statistical tools

Preferred Education

  • Bachelor's degree in statistical field or equivalent experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.

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