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Workforce Analytics Manager

Job ID 10094821 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Jul. 10, 2024
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Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

About the Role & Team

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?

The Transformation, Analytics & Strategy (TAS) team is an internal team to Workforce Management that provides tools, reporting, systems, processes, and knowledge to optimize our workforce in an evolving and dynamic environment. We are the analytical center of excellence acting as the primary consultants within the Workforce Management organization and beyond – driving analytical and strategic work across The Walt Disney World Resort.

We manage relationships across multiple levels of the Walt Disney World site – up to and including regular updates to the site President. We are expected to understand complex processes from end to end and to drive value through solution design, development, and implementation.

Our sophisticated technological skills and positive relationships, make our team the partner of choice for teams both in and out of Workforce Management!

What You Will Do

  • Demonstrate strong relationship management skills including but not limited to, mentoring and guiding peers and colleagues, communicating advanced analytical concepts to non-technical audiences, and influencing and building trust with key stakeholders with a variety of objectives.

  • A proven innovator that investigates and researches new technologies and methodologies.

  • Leading and owning their own projects and work streams with minimal guidance from leadership.

  • Be a subject matter expert/specialist within their scope of work resulting in them being the partner of choice for executives and key decision-makers.

  • Work across a variety of cross-functional areas to develop holistic models to better predict and prescribe improvements to the overall Walt Disney World labor strategy

  • Leverage data science skills to deliver mathematical models and ad-hoc statistical analyses

  • Conduct end-to-end analysis that includes data collection and exploration, feature generation and reduction, and algorithm selection

  • Work in a large, complex data environment, compiling and cleansing data across a variety of domains to create a foundation for your analytic work

  • Determine the best techniques to use to solve problems efficiently and effectively, examining all aspects of the analytics curve across statistical, predictive, and prescriptive methods

  • Interpret outputs of analyses and models to make relevant recommendations

  • Draw inferences, quantify uncertainty/risk, and identify limitations to accurately summarize findings

  • Develop presentations and reports using quantitative information for non-technical stakeholders

  • Conduct process mapping, assess findings, and provide recommendations for efficiency and effectiveness.

Required Qualifications & Skills

  • 4+ years of experience in Decision Science, Data Science, or analytical workspaces.

  • Proficiency in Project Management and ability to independently handle multiple competing deadlines.

  • Experience with coding languages like SQL and Python.

  • Experience with data visualization applications like Tableau.

Preferred Qualifications

  • Experience with data manipulation and analytical tools (R, Dataiku, SSMS, PowerAutomate, PowerBI)


  • Bachelor's degree in Industrial Engineering, Data Science, Computer Science, Operational Research, Statistics, Engineering, or a related analytical field or equivalent experience.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at

This job is located in Lake Buena Vista, FL



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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.


The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.


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