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Sales Support & Services Manager

Job ID 10122411 Location Lake Buena Vista, Florida, United States Business Disney Vacation Club Date posted Jun. 10, 2025
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Job Summary:

About the Role & Team

Disney Vacation Club, a leader in vacation ownership, debuted in 1991 with a flexible, vacation points-based system rather than the traditional fixed-week timeshare model. Today, Disney Vacation Club has more than 250,000 member families, from all 50 states and approximately 100 countries, who have discovered the joys of membership.

As one of the Sales Support and Services Managers, you will provide leadership and coaching to teams of Disney Vacation Club (DVC) Cast Members. You will also focus on labor needs and management of the DVC Sales Organization (200+ Cast Members) and operationalizing DVC presence onboard Disney Cruise Line, at the Walt Disney World Resort, and virtual event production. Additionally, you will provide daily operations support to the Sales and Lead Generation Teams.

You will report to the Sales Operations Manager.

This is a Full-Time position based in Lake Buena Vista, Florida.

What You Will Do

  • Lead various areas of the operation, including multiple Sales Centers around Disney Property, virtually, and aboard Disney Cruise Line, ensuring the infrastructure and resources are efficiently managed.

  • Provide guidance and mentorship to the Operations team, enabling them to achieve elevated levels of service for both Cast and Guests while maintaining resources that support Cast efficiency, learning, and development.

  • Effectively communicate team expectations, supervise team performance, and evaluate individual contributions to drive improvements in operational efficiency.

  • Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion strategy, ensuring that collateral materials and production elements align with this goal.

  • Implement strategic programs while fostering a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting priorities.

  • Collaborate with leaders from Non-Operations departments to provide valuable input and guidance to the Sales and Lead Generation team operating within the Sales Operation, including DVC Associates and DVC Guides, to ensure that training and development initiatives are in sync with performance feedback.

  • Manage and coordinate DVC's presence onboard Disney Cruise Line, including transportation logistics, guest communication, and integration with the cruise line's operations.

  • Oversee virtual event productions, ensuring seamless communication and integration of virtual sales operations, while also optimizing the use of technology for training and development purposes.

  • Collaborate with operations teams at Walt Disney World Resort to align sales strategies, infrastructure needs, and guest experience enhancements.

  • Ensure that the necessary infrastructure, both physical and technological, is in place to support sales operations across various locations.

  • Collaborate with production teams to create effective collateral materials that support sales efforts and enhance the guest experience.

  • Direct a transportation team of drivers and dispatchers, ensuring daily operational efficiency while maintaining compliance with safety standards, vehicle registration requirements, and scheduled maintenance.

Required Qualifications & Skills

  • 3+ years of experience leading and/or supporting sales team operations.

  • Understanding of the sales process, including customer engagement and conversion strategy.

  • Understanding of labor and auditing functionality is crucial for managing operational resources.

  • Ability to identify, nurture, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction.

  • Capability to lead and supervise Cast performance and drive operational improvements.

  • Commitment to diversity and encouraging an inclusive work environment.

  • Ability to collaborate with partners and provide solutions that align with strategic goals and support decision-making processes.

  • Proficiency in prioritizing and managing projects and deadlines in a dynamic and ever-evolving environment.

  • Proficiency in facilitating presentations in front of groups.

  • Advanced proficiency in using various computer programs, including video conferencing tools such as Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint.

  • Available to travel and work onboard Disney Cruise Line.

  • Ability to be flexible with work schedule, including nights, weekends and holidays.

Preferred Qualifications:

  • 2+ years of experience as Guest Experience Manager.

  • Knowledge of Walt Disney World policies and procedures.

  • Workforce Management Experience.

  • Experience with continuous improvement processes.

  • Experience in effectively managing vendor relationships.

  • Proficiency in using software such as Smartsheet, Avaya/Telecom, and customer relationship management (CRM) programs.

  • Experience with IT systems to design virtual presentation sessions.

Required Education:

  • High School Diploma or equivalent

Preferred Education:

  • Bachelor's degree or equivalent experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Development, LLC, which is part of a business we call Disney Vacation Club.

Disney Vacation Development, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.

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