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Director, Decision Science Products - B2C Analytics

Job ID 10090648 Location Lake Buena Vista, Florida, United States Business The Walt Disney Company (Corporate) Date posted Jun. 03, 2024
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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies, and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

Job Summary:

The Disney Decision Science & Integration (DDSI) Center of Excellence provides internal consulting services for clients across The Walt Disney Company including Disney Experiences (Theme Parks, Resorts, Cruise Lines and Consumer Products) and Disney Entertainment (Media Networks, The Walt Disney Studios, D+ and Hulu).  Our mission is to maximize the business performance of The Walt Disney Company by advancing a culture of applied decision science through:

  • Empowering an inclusive community with analytics knowledge, tools and processes
  • Research and development of leading methods
  • Designing, developing, integrating and sustaining innovative solutions

DDSI seeks forward-thinking team members who are passionate about learning our client businesses to enable value through the strategic use of data and analytics. The work requires a combination of analytical mindset with hands-on experience in data and programming, and a natural gift for communicating and presenting sophisticated analytical findings.

Responsibilities:

  • Oversee multiple analytics transformations with a focus on B2C opportunities, primarily with Disney Experiences segment.
  • Accountable for client interactions and success.
  • Develop scalable advanced analytic solutions producing recommendations that effectively and efficiently address the most impactful opportunities and challenges.
  • Develop and lead functional product development processes for your area across DDSI to deliver innovative solutions in a Software as a Service (SaaS) delivery model.
  • Lead team focused on new technologies such as process automation, complex predictive modeling, artificial intelligence, machine learning and computer vision to improve how we do business.
  • Strategic thought partner to help clients develop their growth initiatives, achieve their revenue/OI maximization goals, and solve business needs.
  • Develop a team of analytical professionals who are responsible for data analysis, modeling, solution engineering, sustainment and broad product management.
  • Lead interactions with our vendors and internal teams: Project Management, Data Integration, Decision Science, users, etc.
  • Exhibit critical strategic thinking, consulting skills and creative problem solving throughout project lifecycle including scoping work, shaping deliverables, setting priorities, hitting deadlines, and communicating science into results that can be understood and acted upon.
  • Maintain and manage high-level relationships with key partners throughout TWDC.
  • Manage relationships with external strategic partners to achieve strategic goals and expand into new areas of opportunities.
  • Maintain expertise in current and emerging methodologies in the field of decision science and data analytics, including best practices and changes in the analytics landscape.

Basic Qualifications:

  • 12+ years progressive leadership experience in consulting, product design/product management or the application of advanced decision science and analytics
  • 10+ years of product management experience with a proven record of successfully launching products or platforms, including defining principles, vision, strategy and roadmaps for multiple product areas
  • 5+ years managing high performing analytics teams with a focus on product design
  • 5+ years finance, management consulting or product software development
  • Bachelor’s degree in quantitative or computational field and/or equivalent work experience required

Preferred Qualifications & Education:

  • B.S or M.S in quantitative or computational field (i.e., Math, Statistics, Data Science, Computer Science, Physics or an emphasis in quantitative methods, business analytics, etc.)
  • 5+ years in optimization field, including but not limited to pricing, revenue management, inventory management, scheduling, etc.
  • Proven experience in leading solution engineering or product design and associated methods
  • Experience w/Mixed data sets and approaches (analytics, analytic tools, data science)
  • Exceptional understanding of cutting-edge analytics, technologies, consumer behavior, and travel industry
  • Proficiency with Python, SQL, Snowflake, Databricks, Tableau, PowerBI and other commonly used analytics, data management and business intelligence applications

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

  • Where Does Your Story Begin?

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  • Be Part of the Story

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  • The Next Chapter

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.

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