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Senior Product Operations Manager

Job ID 10121535 Location Glendale, California, United States Business Disney Experiences Date posted Jun. 10, 2025
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Job Summary:

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Retail and Restaurant organization within Technology & Digital for Disney Experiences. It works closely with Business, Project, and Technology teams from across the company.

The Product Operations Manager will report to the Manager, Business Relationships.

About The Role & Team:

The Retail & Restaurant Technology team provides commerce solutions for Disney Store and Disney Experiences’ Parks & Resorts. The Product Operations Manager connects Business and IT teams to find technological solutions that meet the system and process needs of all partners. We rely on the Product Operations Manager to provide ongoing assistance in the development, operations, and optimization of retail and restaurant systems through their understanding and documentation of requirements.

What You’ll Do:

  • Fully understand and influence business practices to align with technical capabilities.
  • Contribute to the product roadmap for the Retail & Restaurant Technology space supporting continuous improvements for point-of-sale and integrated systems.
  • Provide input to the product roadmap and anticipate impact on Cast Efficiency, Guest Satisfaction, and Regulatory Compliance along with other desirable product outcomes.
  • Assist in quantifying project value and estimating development work.
  • Oversee and contribute to the delivery of product enhancements from requirements definition to final QA and release.
  • Collaborate with technical teams on delivering product enhancements and prioritizing defect fixes.
  • Create and maintain documentation for technical configurations and solutions
  • Maintain regulatory compliance including but not limited to SOX and PCI standards and audits
  • Ensure product enhancements are successfully implemented and utilized by Cast Members.
  • Identify measurable product outcomes and evaluate product success based on the targeted objectives.
  • Understand how the feature capabilities technically work – both front-end and back-end -- and articulate these capabilities to cross functional technical and business users.
  • Support feature launches with go-to-market plans, user acceptance testing and regular communications to project stakeholders.
  • Prepare summaries of work for all levels of leadership that will include written and presentation deck formats

Required Qualifications:

  • Minimum 5 years of retail/restaurant work experience – eCommerce, brick ‘n mortar, planning or other backend systems and software.
  • Software delivery experience -- Agile, Waterfall, and hybrid variations using scrum or kanban.
  • Experience building user story-based documentation for Agile Software Development and Test-driven Development methodologies.
  • Proficient in core office applications and collaboration tools like Confluence, Jira, Teams, and PowerPoint, with a keen interest in continuous learning and skill development.

Preferred Qualifications: 

  • Excellent communications skills and comfort working with Executives, including the ability to engage in high-level business discussions and technical conversations.  Ability to produce compelling presentation decks that summarize work
  • Experience speaking in the domain language of technical engineers and interpreting for non-technical/finance/security users.
  • Familiarity with point-of-sale technology or retail merchandising systems.

Required Education:

  • Bachelor's degree, foreign equivalent Degree, or equivalent work experience.

#DISNEYTECH


The hiring range for this position in California is $123,300 to $169,500 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

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  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Glendale, CA

The Los Angeles County city is home to authentic Middle Eastern food, culture, and its very own “Walk of Fame.”

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