Digital Photo Imaging Ops Mgr (CT)
Job Summary:
The Guest Experience Manager with DPI Global Support Operations manages the daily operations of the Global Support team for Imaging locations at the Walt Disney World ®Resort. They lead, coach and develop front line Cast, foster a spirit of Performance Excellence with a focus on building strong relationships with business partners in a fast-paced environment.
What You'll Do:
Responsible for the coordination and delivery of daily support to PhotoPass Operations.
Accountable for Imaging show excellence.
Responsible for developing and maintaining positive relationships with multiple teams across lines of business.
Coach and mentor Cast while providing feedback and ensuring accountability.
Guest Experience Managers must understand creative intent, maintain the vision of the DPI line of business, share Disney heritage and maintain brand integrity.
Manage and utilize tools, processes and resources to facilitate scheduling, labor tracking and accurate time recording.
Required Qualifications & Skills
Minimum of 2 years’ Leadership experience
Strong service orientation and background
Demonstrated ability to develop and inspire hourly Cast
Ability to learn and adapt to new technologies, including comfort troubleshooting new systems and tools
Proven proficiency with various software/computer programs including MS Office programs
Demonstrated problem solving skills, influencing abilities, and ability to provide effective feedback
Demonstrated strong verbal, written and presentation skills Proven ability to initiate, organize and complete multiple tasks in a timely manner
Demonstrated ability to champion change, share creative and new ideas, and to work as a team member
Demonstrated aptitude for budgeting and scheduling
Experience managing labor and timekeeping compliance
Ability to be flexible with work schedule, including weekends and holidays
Strong partnering skills for interaction with a variety of lines of business as well as vendors
Demonstrated strong coaching and mentoring skills
Preferred Qualifications & Skills:
Background in Photography
Proven experience and comfort using AI-enabled tools in a production/operations environment
Leadership experience in Entertainment/DPI or relevant field
Multiple languages
Proven experience with LightRoom, PhotoShop and other photo editing tools
Required Education:
Bachelor’s Degree or equivalent professional experience
Preferred Education:
Bachelor’s Degree in photography or equivalent professional experience
The hiring range for this position in Orlando is $75,700.00 to $101,400.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Having technical issues? View the FAQs for help.
Hiring Process
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Explore this Location Orlando, FL
Whether you’re a theme park enthusiast, bird watcher, foodie, water sports fanatic, sun worshipper, arts patron, serious shopper or anything in between,the possibilities are endless in Orlando. And wonder is always within reach.
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