Job Summary:

“We Power the Magic!” That’s our motto at Disney Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

The Senior Manager, Quality Engineering is a critical technology leadership role within Disney Experiences Technology & Digital.

The Senior Manager who joins our team will lead the Quality Engineering Transformation journey driving the AI/ML, test automation, and vendor strategies across multiple businesses and stakeholders. This role will be responsible for estimating, planning, and driving multiple large ($30M+) parallel efforts working closely with multiple development teams across the organization (and the globe). This role is equal parts strategic and tactical requiring constant project delivery while continually developing strategies to optimize and streamline the Quality Engineering practice.

This role provides Quality Engineering for over 50 key application suites, including Theme Parks’ products and travel packages, pricing and yield management, travel agent and wholesale integration, call center applications, merchandise and food & beverage points of sale, dining reservations and payment processing.

What You Will Do

• Lead and mentor a team of Quality Engineering Managers, Quality Engineers, and Quality Assurance Analysts to increase automation and leverage AI/ML tools.

• Develop Quality Engineering priorities and drive accountability for the performance and results using key quality engineering metrics. Partner with senior leaders and executives to create and maintain the Quality Engineering roadmap that allows for optimal maintenance of current portfolio and delivery of future capabilities, including shift-left and sprint optimization metrics.

• Collaborate with technical teams and businesses to ensure clear scope, timeline, risks, detailed user stories and acceptance criteria.

• Support a growth culture focused on continuous improvement and cost efficiency. Manage third-party suppliers to ensure they deliver on their commitments and meet or exceed the business objectives.

• Build strong relationships with multiple stakeholders, from end users to executives.

• Ensure proactive scheduling and communication of key deliverables, milestones, and tasks.

• Create and maintain project and departmental budgets, forecasts, resources plans and other expense plans.

• Communicate regular updates to project teams and executive leadership on delivery progress, test plan updates, test execution and defect metrics, budget spend and forecast.
   

Required Qualifications & Skills

• Minimum 10 years of related work experience in leading technology teams testing enterprise software solutions.

• Experience with implementing testing automation on large scale projects.

• Experience leading matrixed testing teams.

• Experience with Automation Frameworks and tools such as, Selenium, Node JS, Eggplant, Cucumber, SauceLabs, Jenkins, Harness, qTest, etc.

• Experience implementing testing strategies across complex commercial ecosystems.

• Experience implementing AI/ML initiatives across multiple platforms.

• Demonstrated proactive, clear, and solution-oriented approach when solving issues.

• Ability to drive automation to scale while ensuring quality, stability, and maintainability.

• Able to drive teams to meet deadlines and deliver under intense business environment.

• Experience with Security and Compliance
   

Required Education

• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience