Technical Account Manager (12 month FTC)
Apply NowJob Summary:
To lead the Walt Disney Technology team and run projects throughout lifecycle, providing direction to internal teams and external partners, gathering requirements from project team members, and driving from discovery, through development to solution delivery.
We will be handling systems and services between the UK office, Disney central call centre in Florida, technology partners and system suppliers. Ensure effective delivery of product and pricing, daily systems stability, scheduled maintenance, API upgrades, ongoing bug fixes and quality assurance.
Act as technology account manager for second-party Disney and third-party transport supplier API integrations, including ongoing sustainment, system evolutions, and technology feedback on future requirements.
Assist UK Disney parks team members in the technical delivery of key business initiatives, based on the highest priority needs.
This role is a 12 month Fixed-Term Contract
Areas of Responsibility
- Lead technology team, ensuring all projects are delivered to schedule and within budget, and providing direction in PI planning workshops/sprints
- Support Senior Manager – Ecommerce, Technology & Digital Production in management of UK reservations system, database and e-commerce platform ensuring third-party APIs are integrated to meet vital business requirements whilst aligning with security standards
- Supervise day-to-day account management of the internal/external system providers who integrate with The Walt Disney Technology team reservations and back-office systems
- Lead The Walt Disney Technology team projects, gaining requirements from business collaborators and running business analysis to craft solution design, including leading all aspects of creation of functional specifications
- Work closely with finance on cost and billing
- Coordinate the technical release process, from testing into production
- Support in shaping of DDI Digital Strategic Roadmap
Training and Professional Development
- Operate with integrity, champion change and be a good ambassador for DDI and the wider Company!
- We operate as part of an effective team, so you will be demonstrating an awareness of others, offering support, sharing best-practice processes, and giving to the overall achievement of departmental commitments
- Take ownership of your professional development through regular career conversations with your line manager and utilising available resources such as D Learn, instructor led courses and on the job learning
- Promote and maintain an inclusive environment, championing diversity and inclusion and make use of available resources to extend knowledge and best-practice
- Lead the training and development of all direct reports ensuring commitments are set, regularly reviewed and feedback given using The Walt Disney Company philosophy, where applicable
- Supply to maintaining and improving the standard of training and development being given and encouraging participation so that everyone has the tools and resources to do their role effectively and efficiently
Areas of Accountability
- Accountable to the Senior Manager, Ecommerce & Digital
- Accountable for effective management of team
- We will be providing technical support to multiple partners in The Walt Disney Technical team ensuring they deliver projects
- Encouraging and maintaining positive relationships and collaborating across departments internally and externally
- Accountable for delivering against annually agreed performance commitments
- Meeting product and commercial requirements whilst aligning with internal security standards
- Accountable for leading both internal and external key partners/collaborators and running system performance and enhancements
Experience and Professional Qualifications Required
- Degree level education or equivalent experience in a related field with a background in business analysis and technical/systems support within travel industry, preferable
- UK travel confirmed experience, preferred, with in-depth knowledge of travel industry reservation systems
- Account management experience, including management of 2nd and 3rd party suppliers
- Project management experience and experience in running technology teams
- Shown experience within a commercial or product management role in an online travel or online retail environment
- Experience operating within a similar role within a large, matrix organisation, preferable
- Experience with issue-tracking tools (e.g. JIRA), preferred
Skills Required
- Technical understanding of travel reservations systems as well as project management systems i.e. JIRA
- Strong communication at all levels both verbal and written
- Exceptional organisation and time management with strong attention to detail
- Analytical and strategic, with strong ability to problem-solve
- Excellent partner and relationship leadership skills, including important negotiation and influencing skills
- Ability to follow through accurately from development to implementation
- Proficient with PowerPoint, Excel, Word and Outlook
- Brand knowledge of Disney and product knowledge of DDI brands, beneficial
- Cultural sensitivity
Additional Information
- Flexibility for occasional travel, and flexible hours may be required to meet business needs
- Contribution to ad-hoc projects as the business required
Equal opportunity
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with The Walt Disney Company Limited, which is part of a business we call Walt Disney World Resort.
The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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